Customer Care Specialist

hace 5 meses


México Kerry A tiempo completo

**Requisition ID **49825
**Position Type **FT Permanent
**Recruiter**
**Posting Type** DNI

Leading to better encompasses all we do at Kerry, it's how we've become the worlds leading taste and nutrition company. Whether it's building and manufacturing sustainable solutions for food, beverage or pharmaceutical consumers, our commitment to lead the world to better nutrition drives us forward. With 25,000+ colleagues across the globe and 15,000+ Kerry products, your opportunities are limitless.

**About Kerry**:
Kerry is the world's leading taste and nutrition company for the food, beverage and pharmaceutical industries. Every day we partner with customers to create healthier, tastier and more sustainable products that are consumed by billions of people across the world. Our vision is to be our customers' most valued partner, creating a world of sustainable nutrition. A career with Kerry offers you an opportunity to shape the future of food while providing you opportunities to explore and grow in a truly global environment.

**About the role**:
Responsible for making decisions, negotiating, and following up on obtaining sustainable and comprehensive alternatives for clients and the business, so that the CCR - client relationship is more direct, making communication more pleasant directly and effective.

**What would you do?**:

- Deliver Supply Excellence: coordinate relevant customer facing activities partnering with the wider Customer Care team, Integrated Operations and Commercial teams to support smooth supply and deescalate issues to drive delivery issue resolution.
- Control Towers: Attend and participate in relevant meetings, seek resolution and decision making to ensure consistent communication to customers and commercial partners.
- Master Data Management: manage relevant master data and customer data requests in collaboration with wider customer care and relevant internal functions.
- Forecast receipt - Partner with the Demand Partner to share & provide visibility of any additional insight / customer demand related information above the demand partners direct connection with the customer.
- Complaint Management: Manage the complaint process in line with agreed service levels ensuring timely resolution & responsiveness. Resolve complaint by clarifying the customer's requirements, coordinate internally to collate root cause and collective actions and communicate professional and comprehensive responses to customer complaints within agreed Service Level Agreement aligning with relevant internal functions i.e. Quality.
- Teamwork: providing insights and support to your wider Customer Care teams to ensure high performance at a functional and global level. Partners with Account Managers to keep them apprised of insights, issues and opportunities.
- Ad hoc projects / assignments / initiatives - Based on business requirements, remains fully flexible to meet changing business requirements and demands, participation in ad-hoc assignments, continuous improvement initiatives and projects.
- Enable & support cross enterprise forums, programs & initiatives - functional SME with responsibility for key activities / workstreams to support delivery of various programs, demonstrate engagement and collaboration with key stakeholders. Represent function and participation at a cross functional / enterprise level.

**What will you need to be successful?**:

- Bachelor’s degree
- 1-2 years in a customer facing role: Experience in customer service, account management or sales support, desirable if experience is in food, beverage or pharma sector.
- Ability to navigate multiple systems simultaneously.
- Order to invoice experience in SAP.
- Advanced English, excellent verbal and written communication skills (is a must)



  • México Learning Ambassadors A tiempo completo

    Por expansión solicitamos: _*CUSTOMER CARE SPECIALIST*_ OBJETIVO:* Brindar atención a cliente en cada concepto que requieran rela


  • México Kerry A tiempo completo

    **About Kerry**: - Kerry is the world's leading taste and nutrition company for the food, beverage and pharmaceutical industries. Every day we partner with customers to create healthier, tastier and more sustainable products that are consumed by billions of people across the world. Our vision is to be our customers' most valued partner, creating a world of...


  • México Kerry A tiempo completo

    **About Kerry**: - Kerry is the world's leading taste and nutrition company for the food, beverage and pharmaceutical industries. Every day we partner with customers to create healthier, tastier and more sustainable products that are consumed by billions of people across the world. Our vision is to be our customers' most valued partner, creating a world of...


  • Ciudad de México, Ciudad de México Chiesi Group A tiempo completo

    Job OverviewWe are seeking a highly motivated Special Care Sales Specialist to join our team at Chiesi Group. As a key member of our Commercial Operations team, you will play a crucial role in driving sales growth and delivering exceptional customer experiences.Responsibilities


  • Ciudad de México, Ciudad de México Petco A tiempo completo

    Petco Animal Care SpecialistWe are seeking a skilled and compassionate Petco Animal Care Specialist to join our team. As a key member of our team, you will be responsible for providing exceptional customer service and ensuring the health and well-being of our furry friends.Key Responsibilities:Perform basic day-to-day maintenance and upkeep of assigned...

  • Hearing Care Specialist

    hace 4 semanas


    Ciudad de México, Ciudad de México Beltone Alliance A tiempo completo

    About the Role:We are seeking a skilled Hearing Care Specialist to join our team at Beltone Alliance. As a Hearing Care Specialist, you will play a vital role in providing exceptional customer service and sales experience to our patients.Key Responsibilities:Provide industry-leading customer service and sales experience to patientsEducate patients on hearing...


  • Ciudad de México Percepta International A tiempo completo

    Bilingual Customer Care Specialist MX-DF-Mexico DF **Description**: At Percepta, we bring first-class service across each market we support. **What You’ll Be Doing** **During a Typical Day, You’ll** - Bring your passion and love for technology to know what’s going on with the latest technology products and help customers. - Answer incoming...


  • Ciudad de México, CDMX First Advantage A tiempo completo

    First Advantage is looking for a customer service specialist to join our team in our **Mexico **office. This person will drive customer satisfaction by fielding inquiries, addressing pain points and maintaining extensive product knowledge. **Responsibilities**: - ** Manage inbound customer communications**: - ** Consult on customer success** - Advise...


  • México Ria A tiempo completo

    Ria Money Transfer is the second-largest global money transfer company and a division of the Europe public company Euronet Worldwide (Nasdaq: EEFT). RIA is a worldwide leader in remittances and is a recognized benchmark in both the quality and reliability of its public service. We are looking for an enthusiastic Customer Care Expert to join our dedicated...


  • México Ria A tiempo completo

    Ria Money Transfer is the second-largest global money transfer company and a division of the Europe public company Euronet Worldwide (Nasdaq: EEFT). RIA is a worldwide leader in remittances and is a recognized benchmark in both the quality and reliability of its public service. We are looking for an enthusiastic Customer Care Expert to join our dedicated...


  • Ciudad de México Percepta International A tiempo completo

    Bilingual Customer Care Specialist MX-DF-Mexico DF **Description**: At Percepta, we bring first-class service across each market we support. **What You’ll Be Doing** **During a Typical Day, You’ll** - Bring your passion and love for technology to know what’s going on with the latest technology products and help customers. - Answer incoming...


  • México Flexible Warehousing Solutions A tiempo completo

    **JOB PURPOSE** Sea Logistics Customer Care personnel support customers by providing helpful information, providing quotations, answering questions, and responding to complaints. To provide front line support for clients and customers and to ensure that customers are satisfied with products, services, and features. To be accountable for maintaining...


  • México Ria A tiempo completo

    Ria Money Transfer is the second-largest global money transfer company and a division of the Europe public company Euronet Worldwide (Nasdaq: EEFT). RIA is a worldwide leader in remittances and is a recognized benchmark in both the quality and reliability of its public service. We are looking for an enthusiastic Customer Care Expert to join our dedicated...


  • Ciudad de México YouScan A tiempo completo

    We're looking for a Customer Care Specialist in Mexico City speaking **Spanish (fluent), English (B2/C1), and Portuguese (B1+)** to join the YouScan Customer Success team. This is an entry-level position. Excellence in customer service is a hallmark of our company. Together with your team—Account Executives, Customer Success Managers, and Support...


  • México Ria A tiempo completo

    Ria's mission is to be the most progressive money transfer company in the world by offering service excellence and the most competitive and reliable remittance payment services to our customers. Ria Money Transfer is the second-largest global money transfer company and a division of the European public company Euronet Worldwide (Nasdaq: EEFT). RIA is a...


  • Ciudad de México, CDMX WelbeCare A tiempo completo

    **¡Únete a nuestro equipo de Customer Care en Welbe !** **Analista de Customer Care** ¿Eres una persona resolutiva, empática y apasionada por ofrecer experiências excepcionales? ¡Te estamos buscando! En Welbe Care queremos sumar al mejor talento para brindar a nuestros pacientes una atención personalizada y de calidad en cada interacción. ***Tu...


  • México Ria A tiempo completo

    We are seeking a highly skilled Live Chat Specialist who will play a critical role in ensuring the satisfaction of our valued customers. Reporting directly to the Customer Care Supervisor, you will be responsible for providing exceptional service through the Zendesk chat platform. As a Live Chat Specialist, you will respond promptly to customer inquiries,...

  • Customer Care Agent

    hace 6 meses


    México Urbvan A tiempo completo

    **Descripción de la empresa** Urbvan es una red de movilidad compartida con rutas preestablecidas que opera a través de la mas avanzada tecnología y a través de la app. Estamos enfocados en brindar un servicio de calidad, cómodo y seguro, a la vez que contribuimos con la disminución del tráfico vehicular de las ciudades. **Descripción del empleo**...

  • Customer Care Analyst I

    hace 11 horas


    Ciudad de México, CDMX Emerson A tiempo completo

    The objective of the Customer Care Analyst is to help optimize our order to cash service levels by primarily performing data entry, processing of orders including technical review, and related activities and requests. The Customer Care Analyst will be working with multiple systems that need to be updated timely and accurately. This role requires an interest...


  • Ciudad de México Atlas Technology Solutions A tiempo completo

    We believe in a world where growth thrives across borders and cultures. As an EOR, Atlas employs people to work for companies anywhere in the world. Before we came along, the only businesses offering a similar solution were essentially brokers. They'd outsource your HR and payroll services to third-party providers in different countries. Today, we're the...