Customer Sales Specialist

hace 2 semanas

Tlaquepaque, México Arrow Electronics, Inc. A tiempo completo

**Position**:
Customer Sales Specialist

Principle Accountabilities
- Responsible for the day-to-day sales activities, sales support and customer service tasks for specified customers and assigned accounts. Researches and responds to customer inquiries. Maintains efficiencies in corporate operational processes and procedures. Serves as a liaison between Arrow's internal resources (field sales, engineering, supplier marketing, manufacturing facilities, purchasing and other corporate departments), suppliers, and customers.
- Problem Resolution: Work with appropriate supplier contacts and internal departments to solve pre-sales and post-sales problems. Ensures execution and manages the demand creation activity, applicable contracts, value added programs, returns, invoicing, credit, shipping issues, etc. May assist less experienced teammates in problem resolution. Handles local expediting and assists global opportunities through local escalation. Provide proactive notification to customer of changes to delivery status, conduct bond reviews with customer (Shortages & Turns), manage SMI (Slow Moving Inventory) and NCNR (Non-Cancellable, Non-Returnable) customer conversations, own Hard & Planned Order management, PCN (Product Change Notification) Coordination and deliver and maintain the POI (Perfect Order Index). This is comprised of OTD (On-Time Delivery) and E2E (End-to-End Order Quality).
- Support Management: Liaison between sales team to perform root cause analysis. Ensures returns, invoicing, credit, shipping issues, etc are resolved in a timely fashion. Manage the interface on reporting, drive closure by managing exceptions (Dropped Part, New Part), manage customer Forecast Response reports and drive closure by managing exceptions. Support supply chain engagements and manage bond requests, and make adjustments to ensure unit turn rates are met. Coordinate the contract refresh clause and manual inventory sweep process from IPS (In-Plant Store) or consignment back to PDC (Primary Distribution Center). Attend and participate in customer shortage calls and set internal action plan and communicate to appropriate account team members.

Job Complexity

Professional:

- Has no discretion to vary from established procedures
- Has no related work experience or has work experience but requires formal training in theories/concepts in own function
- Works under general supervision
- Entry-level professional role

Support: (Associate)
- Has advanced specialized skills or is multi-skilled through job-related training and considerable on-the-job experience
- Works independently; receives mínimal guidance
- Acts as an informal resource for colleagues
- Identifies and resolves key issues and patterns from partial/conflicting data
- Takes a broad perspective to problems and spots new, less obvious solutions
- A senior level support role

Experience / Education

Typically requires a 4 year degree and 1-2 years of experience or a 2 year degree and equivalent related experience

**Annual Hiring Range/Hourly Rate**:
$20,183.33 - $27,500.00 MXN Monthly

**Location**:
MX-JAL-Tlaquepaque, Mexico (HPE Guad office)

**Time Type**:
Full time

**Job Category**:
Business Support

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