Infrastructure and Support Engineer
hace 4 semanas
**_Position; _**
Infrastructure and Support Engineer
**_Location; _**
Los Angeles, New York, Singapore, Australia, New Zealand, Japan, China, South Korea, Boston, Mexico Brazil, Canada, USA, Europe
**_Salary; _**
Depending on Experience (open for discussion)
**_Our client; _**
Our client is a company that provides secure, reliable and efficient payment solutions to businesses and organizations of various sizes. They specialize in delivering end-to-end payment processing services that include card payments, mobile payments, online payments, and point-of-sale systems. They operate in various sectors including retail, hospitality, eCommerce, government, and financial services. Their solutions are designed to reduce payment processing costs, increase security and optimize the payment experience for both the customers and merchants.
**_Primary objective of the role; _**
**_Qualification & Experience; _**
- IT related qualification
- 7+ years of experience Competencies
- Virtualization
- AWS/Azure/VMWare
- Windows (Servers, Domain Controllers)
- Linux (Servers)
- Windows / Apple / Linux Desktops
- Networking (LAN, Switches, WAN, VPN, DNS)
- Datacentre infrastructure (Server Hardware, Power, Airconditioning etc)
- Nagios/Centreon/Scripting - APIs - Backups & Replication
- SAN/NAS
- Printers
- Telephony
- Security (Firewalls, IDS/IPS, WAF, Fortinet )
**_Key Responsibilities; _**
**_Infrastructure and Network Configuration _**
- Infrastructure and network installation and configuration,
- Assisting in identifying and resolving problems related to the infrastructureand anticipating requirements. Act as escalation point/domain expert if theteam is not able to resolve technical issues.
- Maintain and ensure DR and BCP testing (business continuity planning)
- Implementing solutions in respect of business requirements with the relevant resources from service providers.
- Assist the Head of Services in implementing the overall IT operating model.
- Ensure backups are performed and monitored.
**_Incident and Problem Management _**
- Ensure that incidents / problems are documented and resolved either inhouse or with the relevant service providers.
- Ensure that all system failures are reported.
- Monitor the investigation and resolution of problem and co-ordination of technical activities to facilitate the quick resolution of problems.
- Support and maintain network and infrastructure to prevent future occurrences of incidents and problems.
- Test to ensure systems are functional following an interruption in service.
**_Information Security Management _**
- Maintain ISMS (Support, design, monitor and maintain IT security) in conjunction with the Head of Services.
- Assist the Head of Services in preserving assets by implementing disaster recovery and back-up procedures and information security and control structures.
- Assist the Head of Services in implementing and maintaining PCI-DSS and PCI-Pin compliance.
- Assist the Head of Services in completing the PCI audit
- Keyloading of product Gateways, Cardinal Servers, HSMs and POS devices
**_Application management _**
- Install, support and upgrade Products
**_Vendor Relationships _**
- Assist the Head of Services with all IT-related contractual obligations, i.e. negotiating, renewing or terminating contracts
- Effectively managing vendor relationships in conjunction with Head of Services
- Coordinate the procurement of services and hardware from vendors
**_Cost Management _**
- Assist the Head of Services in planning for Capex/Opex requirements for IT Infrastructure
- Implement initiatives to reduce operational costs and the cost of IT to the company
- Maintain Asset registers
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