Problem & Incident Analyst

hace 2 meses


Saltillo, México PlayFul A tiempo completo

**PLAYFUL CONSULTORA DE INNOVACIÓN DE NEGOCIOS**
Hemos transformado los productos y servicios de nuestros clientes a lo largo de más de 15 años.

**Buscamos: Problem & Incident Analyst**

**Requisitos**:

- Licenciatura en Informática, Negocios o afines.
- Experiência en definición de Servicios de negocio y tecnología.
- Se requiere base ITIL (v3/v4).
- Fuerte comunicación verbal/escrita, con capacidad de interactuar con todos los níveles de responsabilidad y autoridad.
- Capacidad para priorizar el desarrollo de equipos de alto desempeño impulsados por el servicio al cliente y el trabajo en equipo.
- Nível de ingles conversacional

**Responsabilidades del puesto**:

- Realizar un seguimiento y comunicar el progreso de los problemas a las partes interesadas relevantes
- Revisar el progreso/resultados con el cliente y/o la dirección (senior)
- Mantener actualizada la base de datos de errores conocidos
- Informes y métricas de gestión de problemas
- Impulsar el proceso de adherencia durante cualquier manejo de incidentes.
- Participar en los Incidentes para asegurar que todas las partes contribuyan a la resolución
- Coordinar entre múltiples equipos de soporte y con proveedores para evitar la recurrencia de incidentes.
- Validar el Informe de incidente para la actualización adecuada y garantizar que el RCA se entregue según lo requerido

**OFRECEMOS**:

- Excelente sueldo base
- Prestaciones de ley (IMSS, INFONAVIT, VACACIONES, AGUINALDO)
- Trabajo remoto
- Contrato de 9 meses con opción a extensión

Tipo de puesto: Tiempo completo

Sueldo: $30,000.00 - $40,000.00 al mes

Horario:

- Turno de 8 horas

Prestaciones:

- Aumentos salariales
- Horarios flexibles

Pregunta(s) de postulación:

- ¿Experiência en base ITIL (v3/v4)?

Idioma:

- Ingles (Deseable)

Lugar de trabajo: Empleo presencial



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