Collection Manager

Location: MX - Central Office - Santa Fe
Goodyear Talent Acquisition Representative: SONIA NIETO
Sponsorship Available: No
Relocation Assistance Available: No

LI-SN1

**Collection Manager**

**Santa Fe, Ciudad de Mexico**

**Primary Purpose of the Position**:
**Principle Duties and Responsibilities**:

- Management of the Mexico Collection local team. Establish goals for department/personnel and track performance.
- Close management of the collection, considering client portfolio management, account analysis, past due balances identification and customer negotiations, visit customers if needed.
- Identify and implement process improvements aligned with the collection strategy.

Identifies and tracks large accounts that have been deemed delinquent.
- Identify and lead process improvement initiatives, manage special projects as assigned by senior management such as: Mass Merchandise Portal, e-Collection, e-Payment, among others.
- Recommend course of action on accounts considered to be a significant risk.
- Accounts receivables & Collection forecast (variance analysis).
- Assist with legal actions pertaining to Past dues accounts.
- Lead quarterly bad debt review process. Develop recommendations for bad debt.
- Help the team to reconciliate customer accounts, balance confirmation and ensuring timely collections of receivables.
- Prepare local and regional monthly closing reports.
- Support internal and external audits.
- Leads the credit committee and participate in all meetings that Credit area is needed.
- Maintain a good relationship with customers.
- Perform reconciliations with the company's accounting and taxes area.

**Education**:

- Required:

- Bachelor’s degree in accounting, administration, Industrial Engineer or economical.

**Experience**:

- 6+ years minimum in Credit and Collection: receivables management, past due management, Collections forecast, balance negotiation. Including around three years working in the credit & collections department of a multi-national company.
- Several years of experience managing a group of people.
- Strong communication and problem-solving skills.
- Demonstrated talent development and leadership skills, including experience providing ongoing feedback and coaching, and ability to organize people and delegate activities to accomplish meaningful goals.
- Desired:

- Experience implementing credit/collections financial solutions is a plus.
- Ability to work in a fast-paced environment with great attention to detail.
- Multi-function finance experience in transnational companies is a plus (Example. Treasury, Accounting, Shared services for accounts receivables)

**Knowledge**:

- Risk management
- Past due management
- Forecast account Receivables & Collections
- Advanced English Level
- Advanced Microsoft Office
- ERP: SAP
- People management / Leadership
- Decision-making and problem solving
- Results-oriented
- Effective communication at various levels
- Control, organization & optimization skills
- Agility and proactivity
- Communication management with local and international work teams.
- Positive attitude and aptitude
- Resilient
- Analytical
- Negotiation skill
- Collaborative, team player
- Attention to detail.
- Customer-centric attitude
- Conflict management