HR Advisory

**HR Advisory CDMX**

**Role purpose**
- Support people managers and employees in navigating complex people challenges across the spectrum of HR Services with advice to help resolve the challenges.
- Relationship manage and co-ordinate support for enquiries that touch multiple areas of HR, this may involve co-ordinating multiple HR specialists to resolve complex people issues.
- Identify and raises awareness on complex interpretation of policy and procedures.
- Support the Change journey for People managers around a broad range of HR Processes. Give support and encourage customer adoption of HR Systems and tools.

**Principal Accountabilities**
- Support Managers in the business to deal effectively with people issues by providing customer driven advice and guidance to customers on complex enquiries relating to all aspects of HR Services, handing off to the senior HRA and specialist areas where required.
- Provide advice and guidance through a range of channels, e.g. case management tools, click to chat and telephone, balancing face to face contact as necessary.
- Escalate flaws/gaps in policy and process to the appropriate relationship manager in the HR Advisory team and/or the customer contact support team and/or the appropriate GSO area or CoE. Work with the HR business in order to influence appropriate changes.
- Support HR activities as defined by the HR Service Catalogue

**Requirements**:
**Knowledge and experience**

**Essential**
- Practical experience gained in one or more of Employee Relations, Performance & Reward or Learning & Talent Development. This may have been gained in an HR role or from managing a team of people.
- Ability to understand complex situations and provide clear guidance and, where necessary, challenge to others.
- Accurate and detail conscious, able to quickly spot errors in data and gaps in information, confidently seeking clarification and explanation.
- A proactive self-starter with a “can-do”, customer focused approach who can learn quickly from experience.
- An understanding of the business environment (within HSBC and/or the industry) to ensure that advice & guidance aligns with business aims & goals.

**Desirable**
- Financial Services (or Professional Services) background
- Studying or completed a CIPD professional qualification (from Level 3 upwards)
- Experience of managing the people aspects of change programmes.

At HSBC we are committed to building a culture where all employees and customers are valued regardless of their gender, age, sexual orientation, ethnicity, disability, religious belief, background or any other different personal aspect.
HSBC employees act by showing integrity with courage, standing firm in what is right. We are trustworthy, we show different ideas and cultures and we are connected with customers, the community, regulators and each other.
At HSBC we are focused on guaranteeing gender equality and constant training for our employees, as well as protecting their labor and social rights.