Receptionist/ Collections/ Legal Admin/ Intake

**Our Immigration Law Firm is actively looking for a BILINGUAL agent with experience in customer service or reception.**

**STAFFING UP** is looking for a bilingual (english/spanish) speaking customer service/reception agent.
- because our immigrant community deserves nothing less.

**Requirements**:

- Excellent verbal and written communication skills in English and Spanish;
- Demonstrate analytical and problem-solving skills in a fast-paced environment;
- MUST maintain strong attention to detail;
- Assist our clients over the phone with their requests and answer their questions;
- Achieve a high level of productivity with great accuracy;
- Multi-task in a fast-paced environment with competing demands;
- Demonstrate flexibility and initiative regarding assignments;
- Organization skills;
- Ability to handle a high volume of calls with varying degrees of questions or concerns;

**Responsibilities**:

- Immediately contact every potential client and establish relationship with client;
- Screen telephone calls before scheduling an attorney-client consultation;
- MUST schedule appointments for potential clients through a variety of our tools;
- MUST reach at least 100 calls a day;
- Follow up with pending inquiries;
- Update logs and reporting systems to reflect status of all potential new clients;
- Maintain the highest level of customer care while demonstrating a friendly and cooperative attitude even with a high volume of inbound calls.

**Qualifications**
- Speak English and Spanish with full proficiency
- Excellent verbal skills
- 2-3 years of customer service experience
- Strong background with performance-based metrics
- Resourceful and motivated to solve issues as they arise
- Customer service and sales attitude
- Calm under pressure
- Detail-oriented
- Organized
- Strong ability to multi-task
- Effective communicator
- Be comfortable navigating multiple windows and tabs on a desktop computer.

**Schedule**:

- 10:00 AM - 7:00 PM
- 1 day off (to be determined)

Tipo de puesto: Tiempo completo

Sueldo: $11,100.00 - $17,350.00 al mes

Horario:

- Incluye fines de semana
- Turno de 8 horas

Prestaciones:

- Aumentos salariales
- Opción a contrato indefinido
- Seguro de gastos médicos

Puede trasladarse/mudarse:

- 34000, Durango, Dgo.: Trasladarse al trabajo sin problemas o planear mudarse antes de comenzar a trabajar (Obligatorio)

Lugar de trabajo: Una ubicación