Collection Analyst

**Job Details**

At Johnson Controls, we are passionate about making a positive impact on the lives of people all over the world. How do we do this? By working together on holistic solutions for smarter buildings and cities today and tomorrow. By protecting people and the environment. By giving back in the communities we live in. By solving today’s challenges while constantly asking ‘what’s next?’ So, what’s next in your future?

Create your next opportunity and join us as a Collections Specialist to join our Cash Collections department in San Pedro Garza Garcia, NL., Mexico.

What you will do:
Job Scope & Purpose:
By joining Johnson Controls, you’ll be part of a team that plays an essential role in helping to create a safe, comfortable and sustainable world. As a globally diversified technology and multi industrial leader serving a wide range of customers in more than 150 countries. Our 130,000 employees work to create intelligent buildings, efficient energy solutions, integrated infrastructure and next generation transportation systems that work seamlessly together to create smart cities and communities.

We are committed to helping our customers win and creating greater value for all of our stakeholders in everything that we do.

Our Cash Collections team work to maximise the timely collection of cash from our customers around the globe, through the effective management of enquiries made and received by telephone. We work to keep our aged debt to a minimum through timely action of outstanding debt.

How you will do it:
Essential Job Responsibilities:

- Coordinate collections calls for accounts that are past due, as well as receive calls from our customers to solve concerns or issues related to AR.
- Recovers unpaid invoices and searches for the best solution for all involved.

Solves past due invoices, credit/debit balances, unallocated cash or payments, cooperates with the Cash App team to ensure a correct cash allocation.
- Identify disputes on accounts and turn over to resolver
- Calculate Cash collection Forecast in a month basis
- Report and minimize high risk customers.
- Other duties assigned

What we look for:
Position Requirements:

- Bachelor Degree
- Intermediate/fluent in English
- Strong verbal and written communication skills
- 1 - 3 Years in combination of collections, customer service, inside sales, AP or related experience.
- To perform this job successfully, an individual should have basic skills in accounting software related to collections; and intermediate skills in Microsoft® Word, Excel, Outlook, and Internet navigation and research, including
- Ability to utilize basic formulas
- Utilize Pivot Tables and V-Lookups
- Excellent customer service, organizational, communication, and follow-up skills, with the ability to work in a fast paced team environment while meeting deadlines
- Ability to perform moderately complex account reconciliation preferred
- Experience pulling and analyzing data from ERP and other systems
- Demonstrated knowledge and experience in reconciling accounts along with demonstrated capability of presenting outcomes to customers
- Solid self-management
- Team player with pro-active approach and problem solving personality
- Innovative and constantly looking for opportunities to improve
- Experience of working in Shared Service Centre/Retained/Outsourced environment an advantage