Customer Service Team Leader

hace 4 semanas


Saltillo, México LION FORCE TRANSPORT INC A tiempo completo

**Responsibilities and Duties**:

- Oversee a team of customer service representatives (CSRs 1st, 2nd and 3rd shift).
- Develop procedures, strategies and standards and ensure the CRS’s follow the established standards.
- Handling Shipments from A to Z; both imports and exports, from order confirmation to delivery.
- Managing inbound and outbound calls to resolve paperwork issues, clear shipments and close entries

**Knowledge and Skills**:

- Bachelor’s degree desired, with minimum 3 year experience working with customer service, transportation, track and trace, etc.
- Good knowledge of Microsoft Office/E-mail capabilities, and Reporting platforms
- High personal integrity and standards
- English: Good communication skills.
- Proven work experience as a team leader or supervisor

**Location**:
DISTRITO V - Blvd. Venustiano Carranza 2775, República, 25280 Saltillo, Coah

**Schedule**:
Monday to Friday 8:00am to 5:00pm

Tipo de puesto: Tiempo completo, Por tiempo indeterminado

Sueldo: $30,000.00 - $35,000.00 al mes

Horario:

- Turno de 8 horas

Prestaciones:

- Seguro de gastos médicos

Lugar de trabajo: Empleo presencial



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