Service Desk Analyst

hace 3 meses


Ciudad de México CDMX Recursivitum A tiempo completo

**Nombre de la vacante**:Service Desk Coordinator

**Número de asientos**:1

**Modalidad**:Presencial

**Ubicación**:CDMX Zona Sur

**Descripción de la vacante**:

- Mantener la propiedad de los problemas y solicitudes de servicio de los usuarios, asegurándose de que reciban una resolución dentro de un SLA establecido.
- Analice, diagnostique, pruebe y resuelva incidentes y solicitudes de servicio de los usuarios finales de la mesa de servicio de básico a moderado.
- Proporcionar soporte técnico y asistencia remota en aplicaciones, software y periféricos identificados.
- Agilice los problemas notificados que afectan a los usuarios finales con los miembros del equipo y la administración.
- Registre de manera precisa y simultánea en el sistema de tickets los eventos y solicitudes reportados por nuestros usuarios finales, las acciones de solución de problemas realizadas y los resultados correspondientes.
- Mantener la base de conocimientos, la documentación de procesos y procedimientos.
- Determine los grupos de asignación correctos y transfiera los tickets en consecuencia de manera oportuna.
- Disponible fuera del horario comercial según sea necesario
- Realizar otras tareas que se le asignen

**Requisitos**:

- Título de asociado o superior en Tecnología de la Información o experiência laboral
- Debe ser bilingüe: inglés y español
- Debe tener al menos de 3 a 5 años de sólida experiência en la mesa de ayuda
- Eres un excelente jugador de equipo y te sientes cómodo colaborando con los miembros del equipo.
- Excelentes habilidades de servicio al cliente
- Se requiere una excelente comunicación y habilidades blandas
- Fuertes habilidades analíticas y capacidad demostrada para solucionar problemas.
- Conocimiento práctico de sistemas de hardware, impresoras, escáneres y otros dispositivos periféricos
- Experiência en soporte de MS Office Suite, MS O365, Teams, SCCM, Windows 10 y Windows 11
- Experiência con sistemas de gestión de tickets (Freshservice es un plus)
- Flexibilidad para el horario de trabajo (cualquier turno entre las 7 a.m. y las 7 p.m. de lunes a viernes)

**Beneficios**:

- prestaciones de ley
- contrato anual con base en resultados

**Rango salarial**:

- 18K MXN netos

**Notas / Observaciones**:
Tipo de puesto: Tiempo completo

Sueldo: Hasta $18,000.00 al mes

Tipo de jornada:

- Turno de 8 horas

Lugar de trabajo: Empleo presencial


  • Service Desk Analyst

    hace 4 semanas


    Ciudad de México, Ciudad de México Essity A tiempo completo

    About the RoleThe Service Desk Analyst plays a crucial role in developing and executing the service desk function for Essity globally. This involves working closely with service line operations teams to deliver exceptional customer service and support.Key ResponsibilitiesDevelop and execute the service desk function for GBS SAS globallyUse knowledge of all...

  • Service Desk Analyst

    hace 2 semanas


    Ciudad de México, Ciudad de México Travel + Leisure Co A tiempo completo

    We Put the World on VacationAt Travel + Leisure Co., our mission is simple: to put the world on vacation. As a Junior Service Desk Analyst, you will be responsible for providing 24/7/365 L1 support to all internal T+L staff as part of the Global ServiceDesk Team. This role involves managing all interactions through request management, installing software, L1...

  • Service Desk Analyst

    hace 6 meses


    México Tata consultancy services A tiempo completo

    **Service Desk Analyst** **Work location : Monterrey** **Work Mode: Onsite** - Excellent documentation and communication skills - Ability to work quickly, accurately, and efficiently under tight deadlines. - Must be highly organized, proactive, and collaborative. - Ability to work independently and as part of a team and be flexible and agile to meet quick...


  • Ciudad de México, Ciudad de México Wyndham Destinations A tiempo completo

    Delivering Exceptional Customer ExperiencesThe Global Service Desk Analyst will be responsible for providing 24/7/365 L1 support to all internal staff as part of the Global Service Desk Team. Key responsibilities include phone, email, self-service, and chat incident management, as well as managing all interactions through request management, installing...


  • Ciudad de México, Ciudad de México Tata Consultancy Services A tiempo completo

    **Service Desk Analyst Role****Job Summary:**We are seeking a highly skilled Service Desk Analyst to join our team at Tata Consultancy Services. As a Service Desk Analyst, you will be responsible for providing exceptional technical support to our clients, resolving their issues efficiently, and ensuring a high level of customer satisfaction.**Key...


  • México Kerry A tiempo completo

    **Requisition ID **45201 **Position Type **FT Permanent **Recruiter** **Posting Type** DNI Leading to better encompasses all we do at Kerry, it's how we've become the worlds leading taste and nutrition company. Whether it's building and manufacturing sustainable solutions for food, beverage or pharmaceutical consumers, our commitment to lead the world to...

  • Service Desk

    hace 2 meses


    Ciudad de México, CDMX Cognizant A tiempo completo

    **Job Summary** **Responsibilities** - Manage and resolve technical incidents efficiently to minimize downtime and ensure smooth operations. - Oversee the Service Desk to provide timely and effective support to end-users. - Utilize Service Now to track manage and resolve incidents and service requests. - Maintain and support Windows environments to ensure...


  • Ciudad de México, CDMX Marken A tiempo completo

    Job Summary: The Service Desk Coordinator plays a critical role in ensuring the efficient and effective operation of the IT service desk. This position involves coordinating and overseeing the day-to-day activities of the service desk team, providing technical support to end-users, and maintaining service desk documentation. The Service Desk Coordinator is...


  • Ciudad de México, Ciudad de México Travel + Leisure Co A tiempo completo

    {"Position OverviewAs a Junior Service Desk Analyst at Travel + Leisure Co., you will be a key member of our Global Service Desk Team, providing 24/7/365 L1 support to internal staff and business partners. Your role will involve managing all interactions through request management, installing software, L1 troubleshooting, remote management, escalation, and...


  • Ciudad de México Wipro Limited A tiempo completo

    Overview: Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. We leverage our holistic portfolio of capabilities in consulting, design, engineering, operations, and emerging technologies to help...


  • Ciudad de México, CDMX Marken A tiempo completo

    Job Title: Service Desk Level 1 (L1) Technician Job Description: A Service Desk Level 1 (L1) Technician plays a crucial role in providing technical support and assistance to end-users within an organization. The primary responsibility of an L1 Technician is to resolve basic technical issues and provide timely and effective solutions to ensure mínimal...


  • Ciudad de México, CDMX BlackRock Investments A tiempo completo

    **Sales Support Desk Analyst**: **Location**: **Mexico City, Mexico City** Category: **Investment Product** Job Requisition #**:R246277** Date posted**:Oct. 25, 2024


  • Ciudad de México, Ciudad de México Wyndham Destinations A tiempo completo

    We're shaping the future of leisure travel by creating new possibilities for vacationers. At Travel + Leisure Co., our mission is to deliver exceptional experiences for millions of travelers worldwide.Key Responsibilities:As a Global Service Desk Analyst, you'll be part of our team that puts the world on vacation. You'll be responsible for providing...


  • Ciudad de México, Ciudad de México Travel + Leisure Co A tiempo completo

    At Travel + Leisure Co., our mission is centered around creating exceptional vacation experiences for millions of travelers worldwide. We're shaping the future of leisure travel through innovative vacation ownership, travel memberships, and exchange programs. As a Service Desk Analyst, you'll play a vital role in ensuring seamless customer...


  • Ciudad de México, Ciudad de México Travel + Leisure Co A tiempo completo

    We Put the World on VacationAt Travel + Leisure Co., our mission is to create exceptional experiences for travelers worldwide. As an Analyst, Service Desk (MEX), you will be part of a team that delivers innovation and growth, shaping the future of leisure travel.Where Memories Start with YouHospitality is at the heart of our company. We strive to deliver...


  • Ciudad de México, Ciudad de México Essity A tiempo completo

    About the RoleThe Service Desk Operations Specialist will be responsible for developing and executing the service desk function for GBS SAS globally. This role will work closely with the service line operations teams to execute this function and contribute to the development of new and/or improved services, tools, and processes.Key ResponsibilitiesDevelop...


  • Ciudad de México Oracle A tiempo completo

    **GSCO Global Support Deal Desk Analyst** The GSCO (Global Sales and Consulting Operations) Deal Desk Team is responsible for supporting the North American Applications and Tech Cloud sales teams from Enablement, Quoting, Approvals through to Booking and Provisioning. We are currently looking for a hard-working individual to work within the North American...


  • Ciudad de México, Ciudad de México WTW A tiempo completo

    This is an exciting opportunity for a skilled and customer-focused individual to join our team at WTW. As a Service Desk Analyst, you will be responsible for providing technical and general application function/feature support to internal and external clients.Key Responsibilities:Provide technical support to clients via phone, email, and customer portal...


  • Ciudad de México, Ciudad de México Wyndham Destinations A tiempo completo

    We Put the World on VacationAt Wyndham Destinations, our mission is to deliver exceptional experiences for millions of travelers worldwide. Our focus on vacation ownership, travel memberships, and exchange programs sets us apart in shaping the future of leisure travel. Innovation and growth keep our work engaging and fun. Every day is a chance to learn...

  • IT Service Desk Agent

    hace 3 meses


    Ciudad de México, CDMX Netlogistik A tiempo completo

    _**netLogistik**_ **es una empresa dedicada a brindar servicios de Tecnología para la cadena de suministro, buscando siempre dar un valor agregado a nuestros clientes y actualmente nos encontramos en el #23 **_**de Top Companies en expansión.**_ Escolaridad: Carrera técnica, trunca o concluída en Sistemas o carreras afín Experiência: Al menos 1 año...