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Workplace Team Lead-latam

hace 1 mes

Ciudad de México CDMX Cisco Systems A tiempo completo

**What You’ll Do**:
This role is responsible for the overall management and P&L of the portfolio, ensuring financial and operational success. Coordinates real estate, property management, construction projects, operations, maintenance, food, and technical services. Cultivates an outstanding workplace environment and serves as the primary point of escalation for the site, ensuring flawless resolution of issues.

**Responsibilities**:

- Led the successful implementation and ongoing functionality of the Cisco Workplace, delivering services and solutions supporting Employee Experience
- Represent the Voice of Client and act as agent for WPR with clients, enabling client success with balanced affordability
- Serve as the Single point of contact for critical blocking issues for WTL Cisco sites in Latin America and lead and support regional client decisions on real estate portfolio performance
- Accountable for the timely delivery of projects/programs and services that impact the Client Experience. Understand client purpose and translate requirements. Partner across WPR and Cisco teams for effective delivery
- Responsible for site assessment and reporting on status and health with outsourced contract management partners as well as participating in the development of the Plan of Property and Metro Plan for your assigned; sign off to deliver as agreed
- Seek and integrate client feedback from employees, Cisco leadership, and service providers into new or enhanced services or solutions that bring positive outcomes to the workplace experience
- Have financial/fiduciary accountability within prescribed limits and lead evaluations of options analysis to ensure optimized outcomes for Cisco
- Support physical integration of acquired companies and sites as defined by the Mergers and Acquisitions team and implement disaster and business continuity planning, preparedness, and execution

**Who We Are**:
You will ensure the safe and functional delivery of services to our buildings and handle the employee experience through curated services crafted to support our business mission around the globe. You will work closely with global teams across the WPR organization including Real Estate Strategy, Design & Construction, Energy, Sustainability & Environmental, Health, and Safety teams.

**Our minimum requirements**:

- BS or equivalent experience with 5+ years of Corporate Real Estate or Facilities Management, and Team Leadership experience.
- Financial Competence and prior P&L management experience and professional English level.
- Client Relationship Management - effectively and proactively handle and build strong, collaborative client relationships at senior levels
- Project/program management methodologies experience
- Knowledge of health and safety regulations and approach to risk management

**Preferred qualifications**:

- Work with the workplace and employee experience industry and market trends and translate to Cisco’s benefit
- Expert planning, analytics, decision-making, influencing, and negotiating skills at an executive level
- Interprets internal/external business challenges and recommends solutions that improve client outcomes and maintain fiduciary focus
- Service Management with outsourced contract management partners as strong communication skills - adept at communicating and having difficult conversations, anticipating potential objections, and persuading others to adopt an aligned point of view
- Encouraged to operate with no supervision in a matrixed environment
- Willingness to be on site 2-3 times per week with occasional travel

**Why Cisco?**

WeAreCisco. We are all unique, but collectively we bring our talents to work as a team, to develop innovative technology and power a more inclusive, digital future for everyone. How do we do it? Well, for starters - with people like you

Nearly every internet connection around the world touches Cisco. We’re the Internet’s optimists. Our technology makes sure the data traveling at light speed across connections does so securely, yet it’s not what we make but what we make happen which marks us out. We’re helping those who work in the health service to connect with patients and each other; schools, colleges, and universities to teach in even the most challenging of times. We’re helping businesses of all shapes and sizes to connect with their employees and customers in new ways, providing people with access to the digital skills they need and connecting the most remote parts of the world - whether through 5G, or otherwise.

We tackle whatever challenges come our way. We have each other’s backs, we recognize our accomplishments, and we grow together. We celebrate and support one another - from big and small things in life to big career moments. And giving back is in our DNA (we get 10 days off each year to do just that).

We know that powering an inclusive future starts with us. Because without diversity and a dedication to equality, there is no moving