Customer Service Agent

hace 3 meses

Tijuana, México Recluta Agencia A tiempo completo

**Customer Service Call Center Job in Tijuana.**

We’re looking for call center agents with minimum experience for Customer Service Campaigns in Zona Rio, Tijuana.

Salary **$4,600 MXN Take-home Net Weekly + Bonuses + Transportation Bonus + Free Lunch for two Weeks + Law Benefits + 12 days of vacations and extra days off + Two Days Off (Sundays Off Always) + Additional Benefits and Bonuses**

**Customer Service Call Center Job Activities**

During the paid training you will only have to learn the product and understand the processes to follow.

Once you’re on the floor you will mostly attend customer’s request in a timely manner.

Like in most Call Center Jobs and Customer Service Jobs, you need to excel in customer satisfaction.
- User the knowledge base and other tools to assist the customer’s inquiry
- Write Notes about the interaction with the customer
- Submit all requested information
- Guide the customer to a resolution.

**Benefits of the Customer Service Job in Tijuana**

We offer various customer service campaigns so you can choose the one where you fit best.

Each campaign has its own path to growth where you can become a team lead, supervisor or even jump to other areas of the call ceenter such as training with a bigger salary.

We offer stable call center jobs for the long haul for agents that want to specialize and grow with the company.

**Other benefits we offer are**:

- Full Salary reported to IMSS and Infonavit for more Points.
- Free Lunch on your first two weeks, then low food prices discounted from your paycheck to eat without paying cash for it.
- Transportation Bonus
- Additional Campaign Productivity Bonuses $$
- Other rewards and bonuses for high-performing agents
- Faster growth for high-performing agents
- Salary paid weekly with Extra Days Off throughout the year
- Private Health Insurance And Preventative Care
- Great, corporate work environment.

**Call Center Job Requirements for Customer Service campaigns in Tijuana**

Since you will receive a full month of paid training you will get all the knowledge and necessary tools to execute your on-the-floor activities.

However we’re looking for fully bilingual (spanish and english) agents with some experience in call centers to shorten your learning curve and reach your full potential sooner.

**The main requirements we’re looking for are**:

- Speak both English and Spanish fluently
- Be able to commute to Zona Rio on a daily basis
- Customer Service or similar call center experience
- Computer Skills (typing test over 25 Words per Minute)
- INE, CURP and Birth Certificate
- RFC, Comprobante de Domicilio

**Call Center Job Schedules for Customer Service Campaigns in Tijuana**

We offer various schedules to choose from. These isnt rotative, you will get only one schedule.

**Our shifts are 8 hrs long and can be such as**
- 4:00 am to 12:00 pm
- 12:00 to 8:00 pm
- 7:00 am to 5:00 pm
- 8:00 pm to 6 am (Night Shift - limited vacancies)

You will always have Sundays Off and most campaign offer an additional second day off during the week. Plus your extra paid days off throughout the year.

We start a new class every monday.

Tipo de puesto: Tiempo completo, Por tiempo indeterminado

Sueldo: A partir de $4,600.00 a la semana

Beneficios:

- Aumentos salariales
- Ayuda o servicio de transporte
- Bebidas gratis
- Descuento de empleados
- Descuentos y precios preferenciales
- Días por enfermedad
- Opción a contrato indefinido
- Programa de referidos
- Seguro de gastos médicos
- Servicio de comedor con descuento
- Vacaciones adicionales o permisos con goce de sueldo

Pago complementario:

- Bono de productividad

Tipo de jornada:

- Diurno
- Incluye fines de semana
- Lunes a viernes
- Nocturno
- Turno de 8 horas
- Turno matutino

Idioma:

- Inglés (Obligatorio)

Lugar de trabajo: Empleo presencial

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