Senior Application Support Specialist

hace 3 semanas

Guadalajara, México amdocs A tiempo completo

**Job ID**: 173709
**Required Travel** :Minimal
**Managerial - No**
**Location**: :MEXICO- GUADALAJARA (Amdocs Site)

**Who are we?**:
**In one sentence**:
Responsible for providing outstanding technical support to a global customer base.

Keeps ownership for the resolution of sophisticated technical problems, including debugging, simulations, locating bugs, tool and script development for problem diagnosis, troubleshooting and reproduction.

**What will your job look like?**:
Troubleshoot Issues. When technical issues with the product arise, production support engineers must act quickly to analyze the available data and find the root cause of the problem. They may then develop a solution themselves or pass the problem on to other engineering team members, all the while providing users with progress updates.

Contribute to Product Development. Production backbone engineers participate in all stages of the product development process, including designing, building, and testing. They also create useful tools such as internal software to automate key processes or platforms where customers can send inquiries and reviews.

Prepare Technical Documentation. Production support engineers prepare extensive documentation when logging product issues, as they must note all details, including their observations, diagnoses, and action steps. Other common tasks include weekly reports summarizing production performance, release notes for upgrades, and troubleshooting guides.

Suggest Improvements. Because production support engineers deal with product issues firsthand, they can readily suggest overall product improvements, such as features that customers want. Ideally, they should also proactively evaluate engineering processes and provide recommendations to increase efficiency.

**All you need is...**:
**Required**:

- Bachelor’s degree in Computer Science, Information Technology or Telecommunications related discipline
- 7+ yr experience as a Software Support Engineer OR Product Support role
- 5+ yr experience in SQL, running intermediate queries
- Proficient in Power BI
- Jira or Confluence is required
- Agile Methodology /In depth knowledge of Agile process and principles
- Familiar with Product Life Cycle

**Nice to have**:

- Experience with Splunk
- Experience with REST APIs
- Previous experience in Telecommunications Industry is a big plus
- Familiar with RF terminology is highly desired.

**Why you will love this job**:
Get a chance to gain valuable experience and wide knowledge of Software integrative systems

Get the opportunity to be exposed to advance marked technologies and working with multi channels and divers area of expertise

We provide a wide range of stellar benefits including parental leave and unlimited vacation

**Amdocs is an equal opportunity employer. We welcome applicants from all backgrounds and are committed to fostering a diverse and inclusive workforce

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