Account Manager
hace 3 semanas
The **Digital Marketing Account Manager **will be responsible for managing and nurturing client relationships. Your primary focus will be on ensuring client satisfaction, driving growth and retention, and delivering successful digital marketing campaigns that align with clients' goals and objectives.
**Key Responsibilities**:
**Client Relationship Management**:
- Serve as the main point of contact for assigned clients and build strong, long-lasting relationships.
- Understand clients' business goals, challenges, and industry landscape to provide relevant digital marketing recommendations and strategies.
- Regularly communicate with clients to keep them informed of campaign progress, results, and optimizations.
- Address and resolve any client concerns promptly to maintain a positive working relationship.
**Project Coordination**:
- Act as the liaison between clients and internal teams to ensure the smooth execution of digital marketing projects.
- Set project timelines, manage expectations, and ensure all deliverables are met on time and within budget.
**Upselling and Cross-Selling**:
- Identify upselling opportunities based on clients' evolving needs and recommend additional services to enhance their digital presence.
- Facilitate contract renewals and negotiate terms to ensure client retention and satisfaction.
- Collaborate with the sales team to develop proposals and pitches for expanding client engagements.
**Reporting**:
- Prepare regular reports on campaign performance, providing clients with detailed overviews of key metrics and outcomes.
**Market Research**:
Stay up-to-date with industry trends, best practices, and emerging digital marketing technologies to provide clients with cutting-edge solutions.
**Job Qualifications**:
- Proven work experience as a Digital Account Manager or any related field.
- Strong communication, team management, and organization skills
- Solid technical background
- Start up experience is a plus
- Understanding of SEO and Google Analytics
- Hands on experience with project management software
- Be available to work in U.S. MST time zone
- Willingness to install required apps on smart mobile devise
- **Why We Are a Great Place to Work At**_
We at ADMS champion career development by upskilling, conducting annual performance reviews and sustaining employee engagement, among many others. We offer market-competitive pay plans, bonuses, and increase to exceptional team members.
To learn more about what we do and how to donate, please follow the below links:
**Job Types**: Full-time, Permanent
Pay: $14,000.00 - $60,000.00 per month
Application Question(s):
- Are you willing to work MST / EST timezone?
**Experience**:
- Account management: 3 years (required)
- US, UK, AU clients: 1 year (required)
- SEO and Google Analytics: 1 year (required)
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