Salesforce Solution Architect Service y Field

hace 5 meses

Ciudad de México The Ksquare Group A tiempo completo

Mexico City, MX
Full-time
Remote

About Us

The Ksquare Group was established over 10 years ago in Dallas TX, we are a multinational company with presence in different countries such as Mexico, US, Dominican Republic, India and Guatemala currently being more than 250 Ksquarians and growing. We offer technological solutions through multidisciplinary Pods specifically designed to meet our customer’s needs. Depending on the skills required by every project, the best professionals are selected to bring all their talent together into achieving mutual goals. We authentically care about the comfort, wellbeing, and career path of all our employees making sure integrity, innovation, leadership, ownership, and team spirit continuously stand by one and each one of us. We believe and trust all our outstanding professionals and realize how special they are but what makes us even special is the family we have become throughout the years.

**Requirements**:

- Bachelor's degree in Computer Science or related field.
- 3+ years implementing Salesforce Field Service
- Salesforce certifications (Certified Salesforce Field Service Consultant and Service Cloud required).
- Proven experience in designing and implementing scalable, maintainable, and extensible Salesforce solutions.
- Experience in leading technical teams and collaborating with project stakeholders
- Excellent communication and interpersonal skills.
- Strong problem-solving and analytical skills.
- Ability to work in a fast-paced, dynamic environment and manage multiple priorities.

**Responsibilities**:
- In this customer-facing leadership role you will be holding discovery sessions and will be acting as the liaison between us and our clients, utilizing your expertise surrounding Field Service implementations.
- You will lead clients through the building, testing and deployment of the solutions on the Salesforce platform, providing support from end-to-end of the Field Service implementations.
- Experience installing FSL managed package and guided setup configuration.
- Experience with setting up FSL data model (Work Orders, Service Appointments, Service Resources, Territories, etc)
- Strong Experience with Salesforce Maps.
- Ability to configure Service Rules and Objectives in support of Field Service business processes.
- Conduct architecture reviews to ensure Salesforce and Industry best practices.
- Provide technical guidance and mentoring to Salesforce team.
- Participate in the Salesforce release management process, including testing and deployment.
- Support Pre-sales area when it's needed.

The Ksquare Group does not and shall not discriminate based on race, color, religion, gender, gender expression, age, national origin, disability, marital status, sexual orientation, or military status, in any of its activities or operations. These activities include, but are not limited to, hiring, and firing of staff, selection of volunteers and vendors, and provision of services. We are committed to providing an inclusive and welcoming environment for all members of our staff, clients, volunteers, subcontractors, vendors, and clients. As an equal opportunity employer. We will not discriminate and will take affirmative action measures to ensure against discrimination in employment, recruitment, advertisements for employment, compensation, termination, upgrading, promotions, and other conditions of employment against any employee or job applicant on the bases of the conditions previously mentioned.

Why will you love working with us?

We thrive to reach out to tomorrow.
We are a world class team who work together across cultures and disciplines.
Transparency and challenging projects that will let you grow and learn.
We offer to you trust, sensibility and welfare, because you are important to us.

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