Associate Quality Management

hace 1 mes

Monterrey, México Flix SE A tiempo completo

To support our ambitious growth in North America, we are now looking to fill the exciting role of Associate Quality in our new Monterrey, Mexico office

Your Tasks - Paint the world green
- Assess, investigate, and process Salesforce Quality Cases from each different incoming data-stream of the company in real time
- Identify and verify legitimate issues as well as make and implement recommendations based on the information they receive from these inputs
- Coordinate with entire Operations team, Business Development team, and the Emergency Manager, in order to solve quality issues in an accurate and timely manner
- Responsible for managing and generating weekly/monthly reports based on already established templates
- Be able to implement your own ideas for creative problem solving, not only in developing new reports and metric tracking systems but also in your day to day tracking and solving of quality-related issues
- Required to maintain compliance with administrative policies and procedures, safety rules, environmental policies and government regulations at all times

Your Profile - Ready to hop on board
- At least two (2) years’ professional experience working in one or more of the following capacities: dispatch, call center, customer service or hospitality
- Must be fluent in English. Fluency in other languages such as Spanish, Cantonese and/or Mandarin a huge plus
- Previous call center/dispatching experience desired (Preferably in a fields of transportation, security, or other emergency response)
- Ability to listen effectively and understand driver/bus partner/passenger needs in order to provide creative solutions
- Flexibility and ability to work nontraditional hours (our operation is 24/7)
- Passion for public transportation and strong interest in the bus market
- Ability to work independently with little supervision to make critical decisions in the interest of safety and customer service

Our Perks - More than just a job
- Your well being is important to us. To ensure you have the support you need, we offer the following benefits to U.S. Employees:

- Competitive Medical, Vision, and Dental plans, including FSAs, Telemedicine support, and HRAs with company contributions of up to $1000
- 401k plans with up to 3% of matching contributions
- 5 weeks of PTO, in addition to company holidays and 2 personal Floating Holidays
- Company-funded life insurance policy and supplemental life insurance options
- Tuition reimbursement of up to $5,250 per year
- Employee Assistance Program with 24/7 access to free over-the-phone counselling to help you with a variety of personal needs; including emotional and mental well-being, addiction and recovery, marital and family problems, and legal and financial issues
- Free travel for yourself and eligible dependents on both FlixBus and Greyhound services

About Flix

We are a global mobility provider with headquarters in Europe and the United States. Since 2013, we have changed the way millions of people have traveled, offering new alternatives for convenient, affordable and eco-friendly travel. Thanks to a unique business model and innovative technology, we have quickly established one of the largest long-distance mobility networks in the world - and our journey has just begun.
- Flix is proud to be an Equal Opportunity Employer. We celebrate diversity and do not discriminate on the basis of race, color, religion, gender (including pregnancy and gender identity), national, social or ethnic origin, political affiliation, sexual orientation, marital status, disability, age, veteran status, or other legally protected characteristics. All employment decisions are based on business needs, job requirements, competence and merit.

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