Gerente Customer Experience

hace 2 semanas


Las Riberas, México Koval A tiempo completo

Ubicación: Hermosillo, Sonora, México

Resumen del puesto:
¿Quieres ayudar a crear comunidades vibrantes y significativas?

Si eres un líder apasionado por la experiência del cliente, esta es tu oportunidad de unirte a Koval, una empresa que trabaja para hacer de las comunidades lugares mejores.

Como **Gerente de Customer Experience,** serás responsable de crear experiências memorables y significativas para nuestros clientes. Trabajarás con diferentes departamentos y equipos para garantizar que todos los elementos de la experiência del cliente estén sincronizados, desde el marketing y la publicidad hasta el servicio al cliente y las ventas.

Tus responsabilidades incluirán:

- Desarrollar y ejecutar la estrategia de experiência al cliente de Koval, con un enfoque especial en la creación de experiências inmersivas y personalizadas.
- Trabajar con diferentes departamentos y equipos para garantizar la coherencia de la experiência del cliente en todos los canales de contacto, desde el sitio web hasta las redes sociales y las tiendas físicas.
- Supervisar el desarrollo y la implementación de nuevos programas y iniciativas de experiência al cliente, que incluyan el uso de tecnología sensorial y datos.
- Medir y analizar el rendimiento de la experiência del cliente, con un enfoque especial en el impacto de las experiências inmersivas y personalizadas.

Para tener éxito en este puesto, necesitas:

- Licenciatura en marketing, relaciones publicas o un campo relacionado.
- 5+ años en el rol de experiência al cliente, en la industria de la hospitalidad, el entretenimiento o el comercio electrónico.
- Experiência comprobable en el desarrollo y la implementación de estrategias, con un enfoque especial en la creación de experiências inmersivas y personalizadas para diferentes audiencias.
- Habilidades de liderazgo y colaboración.
- Habilidades de análisis y resolución de problemas.
- Habilidades de comunicación verbal y escrita.

Si tienes la pasión y las habilidades para crear experiências que transformen las comunidades, te invitamos a unirte a nuestro equipo.

Koval cree que las comunidades fuertes son esenciales para el bienestar de las personas y las sociedades. Trabajamos con gobiernos, empresas y organizaciones comunitarias para crear espacios públicos y privados que sean seguros, atractivos y propicios para la interacción social.

En Koval, creemos que la experiência del cliente es fundamental para el éxito de nuestra misión. Estamos buscando un líder experimentado en experiência al cliente que nos ayude a crear experiências memorables y significativas para nuestros clientes.

Junto a ti, podemos crear comunidades donde todos se sientan bienvenidos, conectados y realizados.

Tipo de puesto: Tiempo completo

Salario: $80,000.00 - $90,000.00 al mes

Educación:

- Licenciatura terminada (Deseable)

Experiência:

- Servicio al cliente: 4 años (Deseable)

Idioma:

- Inglés (Deseable)

Lugar de trabajo: Empleo presencial



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