Support Analyst, Finance Systems
hace 2 meses
**Group Description**
At Magna, we create technology that disrupts the industry and solves big problems for consumers, our customers, and the world around us. We’re the only mobility technology company and supplier with complete expertise across the entire vehicle.
We are committed to quality and continuous improvement because our products impact millions of people every day. But we’re more than what we make. We are a group of entrepreneurial-minded people whose collective expertise gives us a competitive advantage. World Class Manufacturing is a journey and it’s our talented people who lead us on this journey.
**Resumen de la Función**:
**Responsabilidades Clave**:
- Proporcionar soporte funcional/técnico y asistencia para la solución de problemas a los usuarios finales que experimentan problemas con la plataforma OneStream.
- Responda con prontitud a las consultas de los clientes por correo electrónico, teléfono o sistema de emisión de tickets, y garantice la resolución oportuna de los problemas reportados.
- Llevar a cabo un análisis exhaustivo de la causa raíz de los incidentes e implementar soluciones efectivas para evitar que se repitan.
- Asistir en la configuración, personalización y mantenimiento de la aplicación OneStream, incluido el acceso de los usuarios, la configuración de seguridad, la integración de datos y las actualizaciones del sistema.
- Crear y mantener la documentación relacionada con las configuraciones del sistema, los procedimientos de resolución de problemas y las guías del usuario.
- Llevar a cabo sesiones de capacitación para usuarios finales y desarrollar materiales de capacitación para promover la adopción por parte de los usuarios y maximizar la utilización del sistema.
- Mantenerse actualizado con las últimas funciones, mejoras y mejores prácticas en la plataforma OneStream.
- Participar en las pruebas del sistema, incluidas las pruebas de regresión, para garantizar la estabilidad y confiabilidad de la aplicación OneStream.
**Educación/Conocimiento/Habilidades**:
- Experiência previa como analista de soporte o función similar, preferiblemente con experiência en la implementación y soporte de OneStream o un software de generación de informes y consolidación financiera similar.
- Preferente experiência práctica en finanzas y control de ERP.
- Preferente experiência en la industria automotriz.
- Experiência laboral con sistemas financieros. Ej. OneStream/SAP/Hyperion (HFM)
- Licenciatura o Ingeniería a fin.
- Habilidad para resolver problemas, mentalidad práctica.
- Habilidad para interactuar y tener una actitud centrada en el cliente.
- inglés, tanto hablado como escrito.
- Preferente conocimientos de Business Intelligence (BI).
**Awareness. Unity. Empowerment.**:
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