Workforce Analyst

{"title": "Workforce Management Analyst", "content": "**ROLE PROFILE****JOB TITLE: Workforce Management Analyst****EXTERNAL JOB TITLE: Workforce Management Analyst OR WFM Analyst*****ROLE SUMMARY****As a Workforce Management Analyst at British American Tobacco, you will play a critical role in ensuring the engagement centre operates at optimal levels,...

SWBC is seeking a talented individual to serve as a Workforce Analyst in a Contact Center environment responsible for all Workforce Management (WFM) tasks within the department. Key responsibilities will include but are not limited to attendance, scheduling functions, forecasting, and real time monitoring, as well as presentations on reporting. - Why you'll...

Senior Workforce AnalystAt SWBC, we're seeking a highly skilled Senior Workforce Analyst to join our Work Force Management team. As a key member of our team, you'll be responsible for all WFM tasks within the department, including attendance, scheduling functions, and real-time monitoring.Key Responsibilities:Maintain tactical and strategic schedule...

{"title": "Workforce Analyst", "description": "Job SummarySWBC is seeking a skilled Workforce Analyst to join our Contact Center team. As a key member of our workforce management team, you will be responsible for analyzing and optimizing our workforce management processes to ensure efficient and effective operations.Key ResponsibilitiesMaintain accurate and...

About the RoleWe are seeking a skilled Traffic Analyst to join our Workforce Management team. As a key member of our team, you will be responsible for ensuring the efficient management of our workforce, focusing on intraday traffic and capacity planning.Key ResponsibilitiesDevelop and implement strategies to optimize occupancy and achieve service level...

Job SummaryWe are seeking a highly skilled Workforce Management Analyst to join our team at British American Tobacco. As a key member of our Engagement Centre, you will be responsible for providing operational analysis and insights to drive business growth and excellence.Key ResponsibilitiesDevelop and implement labour schedules to meet contact volumes and...

Additional Job Description - SWBC is seeking a talented individual to serve as Senior Workforce Analyst in a Work Force Management (WFM) environment responsible for all WFM tasks within the department. Key responsibilities will include attendance, scheduling functions, and real time monitoring, as well as development, preparation and maintaining of...

{"Job Title": "Real-Time Workforce Analyst", "Job Summary": "We are seeking a highly skilled Real-Time Workforce Analyst to join our team at Conduent. As a key member of our workforce management team, you will be responsible for monitoring and managing the productivity and attitude of our customer service representatives (CSRs) in real-time. Your expertise...

**Workforce Management Intraday Traffic** WFM Traffic is the person responsible for the centralized tasks of KPI & Performance management and strategy determination and adjustment in regards to capacity as part of the Intraday Management task. Besides this WFM Traffic assures the Adherence & Attendance monitoring approach of the WFM RTA is in line with the...

A través de nuestros asociados, Conduent ofrece servicios y soluciones de misión crítica a empresas de Fortune 100 y más de 500 gobiernos, creando resultados excepcionales para nuestros clientes y los millones de personas que cuentan con ellos. Tienes la oportunidad de prosperar personalmente, marcar la diferencia y ser parte de una cultura donde la...

A través de nuestros asociados, Conduent ofrece servicios y soluciones de misión crítica a empresas de Fortune 100 y más de 500 gobiernos, creando resultados excepcionales para nuestros clientes y los millones de personas que cuentan con ellos. Tienes la oportunidad de prosperar personalmente, marcar la diferencia y ser parte de una cultura donde la...

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is...

A través de nuestros asociados, Conduent ofrece servicios y soluciones de misión crítica a empresas de Fortune 100 y más de 500 gobiernos, creando resultados excepcionales para nuestros clientes y los millones de personas que cuentan con ellos. Tienes la oportunidad de prosperar personalmente, marcar la diferencia y ser parte de una cultura donde la...

At Cápita Works we are seeking a skilled and motivated HR Analyst to join our dynamic team in providing comprehensive human resources support to our remote workforce. As an HR Analyst specializing in remote team management, you will play a pivotal role in ensuring the effective implementation of HR policies, procedures, and initiatives for our...

**About Us**: We are AMS. AMS is a global total workforce solutions firm founded in 1996. We enable organizations to thrive in an age of constant change by building, reshaping, and optimizing workforces. We do this through talent acquisition and contingent workforce management, internal mobility and skills development, and talent and technology advisory...

About ContactPoint 360ContactPoint 360 is a leading global Business Process Outsourcing (BPO) company, recognized for its award-winning culture and commitment to innovation.We are a Canadian privately-owned family company, proud of our entrepreneurial spirit and cherished family values. Our team of over 3500 passionate and successful individuals spans across...

**ROLE PROFILE** **JOB TITLE: Workforce Management Analyst** **EXTERNAL JOB TITLE: Workforce Management Analyst OR WFM Analyst*** **CITY & COUNTRY: Monterrey, Mexico** **ROLE SUMMARY** **The engagement centre is fully dedicated to provide world class customer service to our consumers and distributors in the US. We provide multi-channel support and have...

**Sobre Conduent**: Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture...

**Sobre Conduent**: Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture...

About ContactPoint 360We are a Canadian privately-owned family company where entrepreneurial spirit and cherished family values come together. With 8 years of remarkable growth, our team has expanded to over 3500+ passionate and successful individuals across Canada, the US, Colombia, Mexico, Jamaica, India, Greece, and the Philippines.Our achievements are...