Loan Servicing Agent

**Position Summary**

We are seeking highly motivated, goal-oriented, problem-solvers to join our Loan Servicing Team. Our Loan Servicing Agents make outbound calls to collect past due accounts for loans from 10-150 days past due and maintenance fee past due accounts.

**Pay Information**

Ø **Loan Servicing Agent (Bilingual Spanish & English)** - $20,000 - $23,000 Pesos monthly + monthly bonus which can range from $2,000-$13,000 pesos. Agents will be scheduled for 40 hours per week divided into 5 days.

Ø **Attendance Bonus**

Ø **Savings Fund**

Ø **Life Insurance**

Ø **Food Voucher**

Ø **At Law Benefits**

**Career Progression Opportunities.**

Ø Team leads positions: _On average, new employees will be able to progress within 6-9 months._

**Essential Functions**

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Handle inbound and outbound calls with loan servicing requests and perform all other Club Services functions
- Provide World Class Service on all calls by using ResortCom Call Quality model
- Effectively resolve customer issues and complaints through proper research, identify solutions and take ownership
- Educate members on all amnesty options
- Maintain a working knowledge of all resorts, company policies, procedures, products, and services
- Meet or exceed daily, weekly, and monthly collections goal
- Willingness to work flexible schedules that varies according to business needs
- Adhere to assigned shift schedule and break and lunch schedules
- Attend and complete all required and compliance training
- Perform other duties as assigned

**Other Duties**

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

**Work Environment**

The work for this position is conducted in an office environment. The noise level in this environment is usually high. Travel may be required to receive training, attend meetings and develop relationships with other professionals. Evenings and weekend work may be required based upon the workload.

**Required Education and Experience**
- Bilingual (English - Spanish)
- High school diploma (or High School Equivalence Certificate)
- Excellent organizational, multi-tasking and prioritizing skills
- Ability to work under pressure (High Sales Environment/Strong Customer Service)
- Proper phone etiquette
- Problem Solving Skills
- Outstanding Customer Service Skills
- Data Entry Experience
- Able to Build Relationships
- Customer Focus

Tipo de puesto: Tiempo completo

Salario: $20,000.00 - $23,000.00 al mes

Horario:

- Turno de 8 horas
- Turno mixto

Prestaciones:

- Bebidas gratis
- Caja de ahorro
- Vales de despensa

Tipos de compensaciones:

- Bono de asistencia
- Bono mensual

Idioma:

- Inglés (Obligatorio)

Lugar de trabajo: Empleo presencial

Fecha de inicio prevista: 15/04/2024