Customer Service Leader

hace 2 semanas

Tijuana, México Emprego MX A tiempo completo

Descripción y detalle de las actividades

Responsible for ensuring exceptional customer experience by giving quick and effective solutions to Customer requests and requirements, as well as collaborating closely with related areas to proactively address any issue related to quality, order fulfillment, delivery, and Customer Satisfaction. 1-Identify Critical issues affecting Customer Service and partner with all areas of the business in championing effective actions to continuously improve operations and achieve the best customer experience. 2-Lead Customer Service team [5-7 team members] to provide an exceptional customer experience on Avery’s Digital Printing and Custom Direct Fulfillment products and services. 3-Proactively and Reactively resolve Customer issues and report back to customers on any special needs, escalations, and high-sensitivity matters. 4-Responsible for bringing special attention to unusual business activity like freight upgrades, bulk orders, same-day rush authorizations, replacement orders, refunds, reprints, or others. 5-Foster a customer-centric culture within the team, leading to continuous improvement while being a liaison between the customer and operations. 6-Monitor key metrics of the e-commerce business units with respect to overall customer experience both through the voice of customers, as well as internal results in complaints, shipping, and delivery times. 7-Collaborate with other departments as well as sister companies to ensure seamless coordination and alignment of customer service activities. 8-Take proactive measures to improve performance through the establishment and monitoring of department goals and metrics. 9-Maintain a balanced workload distribution, resource prioritization, as well as attention to guidance and training for proper process execution. 10-Conduct regular performance evaluations for team members, providing feedback and coaching to promote professional growth and development.

Experiência y requisitos

1-Bachelor's degree in business administration, communication, or a related field (or equivalent work experience). 2-Minimum of 2 years in customer service or account management, preferably in a manufacturing or production environment. 3- English advanced 90% spoken and written 4-Experience in handling CRM platforms; knowledge of office suite, with advanced level in Excel or other data analysis platforms. 5- Qualifications - Teamwork - Time management - Leadership - Conflict resolution - Continuous improvement focus - Negotiation - Strategic vision - Information management for decision making - Service attitude - Communication skills - Detail oriented - Ethical conduct

Organización

Avery Products, S. de R.L. de C.V.

Giro

Maquiladora (Export.)

Actividad principal

Manufactura de diversos productos

Número de empleados

1600

**Área** Atención a Clientes/Call Center/Telemarketing

**Contrato** Permanente

**Turno** Diurno

**Jornada** Tiempo Completo

**Horario** Lunes a Viernes de 08.00 am a 5.00 pm

**Estudios** Carrera Profesional

**Inglés **Hablado: 90%, Escrito: 90%

**Sexo** Indistinto

  • Customer Service Associate

    hace 4 semanas

    Tijuana, México Integon Service Co. A tiempo completo

    Primary Purpose: The Insurance Service Representative is responsible for customer service inquiries received from internal and external customers along with maintaining and growing a relationship between National General Insurance Company policyholders and independent agents. Essential Duties and Responsibilities: - Following is a summary of the essential...

  • Customer Service

    hace 4 semanas

    Tijuana, México Reclutamiento 3R A tiempo completo

    Bilingual agent - Customer service BIG CALL CENTER IS LOOKING FOR BILINGUAL AGENTS FOR CUSTOMER SERVICE WITH EASE OF WORD JOB OFFER: Base salary (weekly payment via payroll) + Bonuses + Law benefits Immediate response 2 days off per week Immediate hiring **PROFILE** - Elementary, middle school or high school - Advanced English level - Schedule...

  • Customer Service Coordinator

    hace 5 días

    Tijuana, México Emprego MX A tiempo completo

    Descripción y detalle de las actividades - Supervise the resolution of customer complaints. - Implementation and communication of policies and processes related to customer service. - Coordination and implementation of projects and initiatives related to Customer Service. - Implement strategies to improve quality, productivity, and service performance. -...

  • Customer Service

    hace 5 días

    Tijuana, México JUO A tiempo completo

    **Vacante para la empresa JUO en Tijuana, Baja California**: IMPORTANTE EMPRES ESTA EN BUSCA DE TU TALENTO COMO: **Customer Service** ASESOR TELEFONICO BILINGUE PARA ATENCION A CLIENTE **¡¡¡26,000 ́!!!** **OFRECEMOS**: ️Pago semanal + Bonos ️Fondo de Ahorro ️Prestaciones de ley (IMSS, vacaciones, aguinaldo, Infonavit, etc) ️Prestamos de...

  • Customer Service Starting June 7th

    hace 1 semana

    Tijuana, Baja California, México Integon Service Co. A tiempo completo

    Primary PurposeThe Insurance Service Representative is responsible for customer service inquiries received from internal and external customers along with maintaining and growing a relationship between National General Insurance Company policyholders and independent agents.Essential Duties And ResponsibilitiesFollowing is a summary of the essential functions...

  • Customer Service Position/ Starting June 9th

    hace 7 días

    Tijuana, México Integon Service Co. A tiempo completo

    **_Primary Purpose:_** The Insurance Service Representative is responsible for customer service inquiries received from internal and external customers along with maintaining and growing a relationship between National General Insurance Company policyholders and independent agents. **Essential Duties and Responsibilities**: Following is a summary of the...

  • Customer Service Class Starting Feb 23

    hace 3 semanas

    Tijuana, México Integon Service Co. A tiempo completo

    Primary Purpose: The Insurance Service Representative is responsible for customer service inquiries received from internal and external customers along with maintaining and growing a relationship between National General Insurance Company policyholders and independent agents. Essential Duties and Responsibilities: - Following is a summary of the essential...

  • Customer Service Specialist

    hace 4 semanas

    Tijuana, México North American Production Sharing de México S.A. de C.V. A tiempo completo

    We are seeking an outgoing, organized, and friendly customer service specialist to join our growing team and provide top-notch service to our customers. The Customer Service Specialist works with clients who have complaints, orders, or require information about products/services purchased from the organization. They also provide solutions that fit those...

  • Bilingual Customer Service

    hace 5 días

    Tijuana, México Integon A tiempo completo

    **Vacante para la empresa Integon en P.º De Los Héroes 9539, Zona Urbana Rio Tijuana, 22010 Tijuana, B.c., México -Tijuana, Baja California**: **Start Date: April 19th, 2024** **Pay: $6000 before taxes** **CUSTOMER SERVICE** **Schedule**: Mon-Fri/ On-site Shifts: 5 am - 3 pm 6 am - 4 pm 7 am - 5 pm 8 am - 6 pm **Training**: Mon-Fri 7:30 am - 4:15...

  • Bilingual Customer Service Agent

    hace 4 semanas

    Tijuana, México NAPS A tiempo completo

    **Vacante para la empresa NAPS en Parque, Industrial Pacifico, Tijuana, B.c. -Tijuana, Baja California**: The Customer Service Agent is responsible for implementing the Customer Service daily operations. Serves Consumers by determining requirements; answering inquiries; resolving problems; fulfilling requests; maintaining the database and providing service...

  • Bilingual Customer Service

    hace 4 semanas

    Tijuana, México Evren S.A de C.V. A tiempo completo

    **Vacante para la empresa Evren S.A de C.V. en rio tijuana - Tijuana, Baja California**: **Bilingual customer service** IMPORTANTE empresa en solicita Ejecutivos telefónicos Bilingues en Atención a clientes Sólo necesitas **INGLÉS CONVERSACIONAL** **CON O SIN** Experiência en atención clientes Te ofrecemos: - Sueldo base_ - Bono de puntualidad,...

  • Customer Service

    hace 4 semanas

    Tijuana, México North American Production Sharing A tiempo completo

    Everyone loves t-shirts, and we’re in the business of bringing creative, custom t-shirts to life. We are the fastest custom apparel company in the industry, and we are recruiting the best and brightest to join our fast-paced, high-energy team! **Responsibilities**: - Help both casual and tech-savvy customers in navigating our website, create and...

  • Dispatcher/customer Service Needed

    hace 2 semanas

    Tijuana, México Loyal Lead Solutions INC A tiempo completo

    Loyal Lead Solutions has been connecting **locksmiths** to customers all over the nation for **over a decade**. Our customer service representatives communicate with both customers and techs, to ensure the highest quality service. And we would love for you to join our team! We are looking for a bilingual Spanish/English call center agent to assist with...

  • Ngls Customer Care

    hace 4 semanas

    Tijuana, México Integon Service Co. A tiempo completo

    Job Summary: The Customer Care Associate ll is responsible for answering high volume inbound calls and providing effective quality customer service regarding property insurance. Support borrowers and contractors by providing detailed information on their insurance, de-escalate calls and process complaints and handle insurance disbursements. Key...

  • Customer Service Rep Tijuana

    hace 3 días

    Tijuana, México GRUPO WELCOME A tiempo completo

    **GRUPO WELCOME EMPRESA LIDER EN RECURSOS HUMANOS SOLICITA** **CUSTOMER SERVICE REP** **Requisitos**: - ESCOLARIDAD: LICENCIATURA O INGENIERIA TERMINADA, PASANTE O TITULADO - INGLES 80-95% HABLADO Y ESCRITO - EXPERIENCIA LABORAL: 1-3 AÑOS EN CUSTOMER SERVICE EN LA INDUSTRIA MAQUILADORA, CUSTOMER SERVICE DE EMPRESAS DE PRODUCTOS INDUSTRIALES. - MANEJO DE...

  • Bilingual Customer Service

    hace 5 días

    Tijuana, México KOL A tiempo completo

    **Vacante para la empresa KOL en Tijuana, Baja California**: Empresa lider en el mercado esta en busca de tu talento como **Bilingual Customer Service** ¡Contamos con horarios fijos! Capacitación pagada y proceso de contratación inmediata. ¡Aplica y conoce todos nuestros beneficios! **¿Que necesitas?** - inglés avanzado - Secundaria terminada...

  • Customer Service Agent

    hace 7 días

    Tijuana, México KENTWOOD A tiempo completo

    **Vacante para la empresa KENTWOOD en Tijuana, Baja California**: Big company is hiring ! Customer Service Agents Advise our clients clarifying their doubts about our service We offer; Superior law benefits Base salary Bono por contratación de $26000 Lunh gratis por dos semanas CONTRATACION INMEDIATA AL DIA SIGUIENTE DE LA ENTREVISTA Se pagan todos...

  • Customer Service

    hace 1 semana

    Tijuana, México Integon Services A tiempo completo

    **Vacante para la empresa Integon Services en Zona Rio -Tijuana, Baja California**: Integon is growing in 2024 and we want to consider you for one of our many positions in Customer Service! Weekly Salary**:_$6000 pesos_** Monday - Friday **ONLY ONSITE POSITION** **Requirements**: - Strong communication skills. - Proficient in Microsoft Office. -...

  • Customer Care Supervisor

    hace 4 semanas

    Tijuana, México Integon Service Co. A tiempo completo

    **Primary Purpose**: Oversee performance of Customer Care team by supervising call center operations, resolving escalated issues, reporting to management and coaching and guiding team members to support achievement of department quality and productivity standards. **Essential Duties and Responsibilities**: Following is a summary of the essential functions...

  • Customer Service

    hace 4 semanas

    Tijuana, México MOP A tiempo completo

    **Vacante para la empresa MOP en Tijuana, Baja California**: IMPORTANTE EMPRES ESTA EN BUSCA DE TU TALENTO COMO: **Customer Service** ASESOR TELEFONICO BILINGUE PARA ATENCION A CLIENTE **¡¡¡26,000 ́!!!** **OFRECEMOS**: ️Pago semanal + Bonos ️Fondo de Ahorro ️Prestaciones de ley (IMSS, vacaciones, aguinaldo, Infonavit, etc) ️Prestamos de...