Customer Engineer
hace 1 mes
**Why will you enjoy this new opportunity?**
**Success in the Role**:What are the performance outcomes over the first 6-12 months you will work toward completing?
The following is a schedule for the first year of joining:
- Within 15 days of employment, become competent with VMware’s rules, guidelines, and standard operating procedures. Go through the new hire orientation and trainings
- Within 1 months of employment, learn the Hub Windows product, the technology stack which they use, how to read logs.
- Within 3 months of employment, work towards troubleshooting and resolving customer reported issues of up to medium complexity. Learn the Hub windows product in detail, the Workspace One platform, and the technology stack in use.
- Within 6 months of employment, work towards suggesting long term fixes for frequently reported issues and identify and work on product and process improvements.
- Within 1 year of employment, work towards becoming expert in resolving multiple customer reported issues and delivering long term fixes to improve product quality
**The Work**: What type of work will you be doing? What assignments, requirements, or skills will you be performing on a regular basis? Your regular activities may be modified to suit your professional strengths, but you can expect a variety of the following assignments:
**Role Responsibilities**:
- Participate in team on-call escalation rotation.
- Troubleshoot, root cause and resolve escalations from various field facing teams like Support, Deployments, Pre-Sales.
- Collaborate with other teams to resolve cross product issues.
- Design, develop, test and deliver hotfixes, patches and long term fixes
**Required Skills**:
- Knowledge of C#, STL, cross-platform development.
- Experience with Windows OS
- Excellent debugging and troubleshooting skills, knowing how to solve complex system-level issues (Sysiternals Tools, windbg, API monitors, etc )
- Demonstrable knowledge of large-scale deployments in enterprise technology environments.
- BS/MS/PhD in computer science or related technical field
**Preferred Skills**:
- A high degree of “ownership” - the ability to determine what needs to be done and make it happen
- Experience with developing automated tests, such as unit tests, integration test and end to end test
- Experience with some of the following:.Net, C++11, deploying AWS or Azure, CI/CD, asynchronous programming.
**What is the leadership like for this role? What is the structure and culture of the team like?**
VMware Workspace ONE Intelligent Hub is headed by Kyle Austin who is the SVP, Engineering of the group based out of US. The leadership of Windows Intelligent hub is based out of India, China and US. As a part of this role, you will be joining a brand-new team in Mexico, intended to help supporting our customers in this timezone. You will report into the US team, led by Lilit Div who is Senior Director of Engineering out of US and working closely with the teams in India and China. The leadership encourages independent thinking and gives a free hand to innovate.
The team is distributed across the globe, in India and U.S. We have a diverse, inclusive, and open culture in the team. We encourage continuous learning, sharing of ideas and thoughts, and growing together as a team. The team consists of engineers, architects, UX designers and Product managers, with experience ranging from less than a year to more than 20 years.
**What are the benefits and perks of working at VMware?**
- Employee Stock Purchase Plan
- Medical Coverage, Retirement, and Parental Leave Plans for All Family Types
- Generous Time Off Programs
- 40 hours of paid time to volunteer in your community
- Rethink’s Neurodiversity program to support parents raising children with learning or behavior challenges, or developmental disabilities
- Financial contributions to your ongoing development (conference participation, trainings, course work, etc.)
- Wellness reimbursement and online fitness and wellbeing classes
**Category **:Engineering and Technology
**Subcategory**:Software Engineering
**Experience**:Manager and Professional
**Full Time/ Part Time**:Full Time
**Posted Date**: 2023-06-27
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