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Field Service Engineer

hace 2 semanas


Ciudad de México Thermo Fisher Scientific A tiempo completo

**Division Specific Information**

Materials and Structural Analysis Division (MSD) of Thermo Fisher Scientific is responsible for performing the on-site installation, servicing and repair of Transmission Electron Microscope systems.

**How you will make an impact**

Engineers investigate and approve operational quality of system equipment; instruct customers in the operation and maintenance of the system; serve as company liaison with customer on administrative and technical matters for assigned projects; and conduct on-site installations of the full range of Thermo Fisher Scientific electron microscopy systems and their associated options.

**What you will do**:

- Conduct on-site installation of complex equipment and follow testing procedures to ensure proper working order
- Conduct on-site scheduled planned maintenance visits
- Provide troubleshooting and repair support for customers and other field service personnel
- Cultivate and develop positive working relationships with customers, system users and company personnel
- Successfully complete technical training, as required
- Travel, often on short notice, to customer sites to resolve problems or support other field service personnel
- Complete and submit field service reports
- Be able to perform PM on assigned tools
- Partner with colleagues to acquire technical guidance needed to problem-solve systems solutions
- Provide training for customers and users on system maintenance
- Provide feedback to product quality teams
- Provide appropriate input in writing updating and correcting various Thermo Fisher system documentation
- Provide input for various reports including identifying and isolating unique problems with system

**How will you get here?**

**EDUCATION**

Typically requires a University degree or equivalent combination of education and experience in electronic system troubleshooting. High school diploma/GED is minimum requirement

**REQUIRED EXPERIENCE**
- 2-5 years of hands on technical experience installing, troubleshooting, repairing and calibrating complex analysis tools such as SEM, TEM, FIB or similar systems.

**Knowledge, Skills, Abilities**
- Requires proof of Covid-19 vaccination.
- Must have a thorough understanding and extensive experience troubleshooting and repairing ultra-high vacuum and high voltage systems.
- Ability to partner effectively with customers
- Excellent interpersonal communication skills; must have a professional working proficiency in English
- Proven ability to troubleshooting complex systems and subsystems down to component level
- Literate in MS DOS and Windows software environments
- Able to read and interpret schematics
- Familiar with UHV phenomenon and technology
- Must have ability to obtain a valid passport and travel regionally and internationally as required
- Must possess a valid driver’s license
- Physical requirements include the ability to lift up to 50 lbs.
- Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status_