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IT Support Associate

hace 4 meses

Guadalajara, México Synopsys A tiempo completo

48468BR
- MEXICO - Guadalajara

**Job Description and Requirements**

**About the Team**
We are a dynamic technology team that provides exceptional customer service to Synopsys employees across the United States, Canada, Mexico, and Chile. Our team is responsible for the logistics and support of all end-user laptops across the Americas. The Americas’ Desktop Support team provides software, hardware, and networking support for Synopsys employees. We partner with other regional teams to provide high-quality support worldwide. Our team values include attention to detail, organizational skills, and a strong technical skillset.
- **About Synopsys, Inc.**
- **General Responsibilities**:
We seek a talented, energetic person to join our team supporting Synopsys’s infrastructure and R&D teams. Our team’s mission is to provide world-class IT Support for Synopsys.
- **Primary Duties and Responsibilities**:

- Help with ongoing project and site activities at Synopsys Zapopan Office
- Provide technical support to local and remote employees for hardware and software issues on their laptops and mobile devices.
- Assist in the IT asset life cycle refresh process for new hires and existing employees, including imaging, configuring, and migrating to a new system.
- Maintain passwords, data integrity, and file system security for the desktop environment.
- Support new hire experience through weekly meetings and presentations.
- Travel, as needed, to support field site projects.

**Secondary Duties and Responsibilities**:

- Assists in maintaining network equipment, phones, and teleconference equipment, including tracking of assets, inventorying, retiring, and disposing of IT assets.
- Assists other teams within the Information Technology organization with the support of their projects, hardware, and software
- Assists in the support of the computer room and data center operations.
- Document troubleshooting and communications in a ticket system and meet relevant ticket SLAs based on the ticket priority.

**Skills and Knowledge**:

- Fluent in both spoken and written English
- Fully proficient with the Windows and MacOS operating systems
- Applicants must be familiar with the Microsoft Office Suite. Extensive experience with Excel and SharePoint is a plus
- Has working knowledge of the mobile wireless operating systems (iOS and Android)
- Thorough understanding of PC hardware and efficient troubleshooting techniques.
- I have a base knowledge of networking terms and infrastructure and experience navigating and troubleshooting networking options (WiFi, Wired, VPN) on a PC.
- Ability to maintain effective relationships with colleagues and internal customers
- Ability to communicate highly technical information to both technical and non-technical personnel
- Develops, documents, and implements standard operating procedures and customer service guidelines relating to IT support
- Ability to multitask and transition quickly between multiple issues
- High level of accountability and ability to manage initiatives from start to finish with mínimal supervision

**Experience/Education**:
BA or BS or a minimum of two years of related experience is preferred.
- **Physical Requirements**:
Ability to move up to 40 pounds of hardware occasionally and the ability to carry a negligible amount frequently to support a variety of office equipment

**Job Category**
- Info Technology

**Country**
- Mexico

**Job Subcategory**
- IT Support

**Hire Type**
- Employee