IT Service Manager

hace 3 días

Guadalajara, México NTT DATA A tiempo completo

We are seeking a highly skilled and experienced IT Service Manager.

The IT Service Manager must provide the leadership of the ITIL Service Management capability for Service Design, Introduction, and Transition.

Champion the ITIL control processes for Problem, Change, Release, and Configuration Management, delivering successful outcomes that enable them to achieve its corporate and operational objectives, ensuring IT governance and controls are effective.

The IT Service Manager will be responsible for delivering and managing the service delivery improvement plan and managing risks and issues.

Supporting any changes through effective communication and coordination at all levels of the organization
- Also, to Deputise for the Head of Service Delivery, as needed.

**Qualifications**:

- Strong background leading an ITIL Service Management capability with a minimum of 5+ years of Service Management experience
- Implementation of end-to-end ITIL Service Management framework
- An In-depth understanding of Service Design & Transition, Major Incident Management, Problem, Change & Release Management, Disaster Recovery & Continuous Service Improvement Management
- ServiceNow
- Excellent communication skills - collaborative approach.
- Excellent negotiation and relationship management skills. Ability to establish strong working relationships with business and other stakeholders
- Excellent understanding of project & service management delivery methodology, frameworks, and best practice
- Passionate about continuous service improvement and delivering results
- Formal Education
- Educated to Degree Level or holds relevant industry experience
- ITIL Service Management V3 Expert -Essential

**Key Responsibilities**
- Rollout and the overall management of end-to-end ITIL Service Management best practice policies, processes, and procedures to enhance the control and maturity of IT Service Delivery
- Responsible for the overall transition of new or changed services into BAU
- Design, deliver, and manage the Service Introduction, Design & Transition processes, and overall governance, ensuring these are communicated and followed throughout the IT function and the business.
- Lead Service Reviews with business stakeholders and key suppliers
- Create & manage the service delivery service improvement plan, managing priorities, risks, and issues to deliver the target operating model within the agreed timeline working with the Head of Service Delivery
- Design and support the Problem Management processes by ensuring that the root cause analysis is conducted, delivering actions to conclude in a priority and time drive approach, including risk management and development of KPI's
- Ensure Service Management processes are fit for purpose, ensuring efficient and effective driven approach and continues service improvement in IT service delivery
- Design and deliver disaster recovery processes, and documentation and manage DR plan, including DR tests to meet business requirements and IT obligations in managing follow-up actions and improvements
- Responsible for ITIL Service Management toolset to ensure ROI and drive continuous improvements through automation and analytics
- Ensure that CAB is effective and efficient
- Ensure fit for purpose Release Management processes and procedures, liaising with all stakeholders in timely communications and the management of risks and issues
- Ensure appropriate risks and issues are escalated swiftly to the Head of Service Delivery
- Adhere to Company Risk Management policy and procedures, including reporting of incidents or breaches.

LI-LATAM

**About NTT DATA Services**

**NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.

  • Itil Consultant Ba Infrastructure Service Now

    hace 4 semanas

    Guadalajara, México Reclutamiento IT A tiempo completo

    **Vacante para la empresa Reclutamiento IT en Guadalajara, Jalisco**: Solidez financiera, estabilidad laboral y crecimiento; representamos a uno de los líderes en soluciones tecnológicas a nível mundial, desarrollamos software y productos innovadoras, tenemos presencia a nível nacional; buscamos un SysAdmin, Administrador, IT Consultant, IT BA o...

  • Itil Consultant Ba Infrastructure Service Now

    hace 2 semanas

    Guadalajara, Jalisco, México Reclutamiento IT A tiempo completo

    Vacante para la empresa Reclutamiento IT en Guadalajara, Jalisco:Solidez financiera, estabilidad laboral y crecimiento; representamos a uno de los líderes en soluciones tecnológicas a nível mundial, desarrollamos software y productos innovadoras, tenemos presencia a nível nacional; buscamos un SysAdmin, Administrador, IT Consultant, IT BA o Ingeniero...

  • Regional IT Manager Americas

    hace 3 semanas

    Guadalajara, México Sidel A tiempo completo

    The primary role of the Regional IT Manager is to facilitate communication among area representatives and oversee initiatives specific to each site. Additionally, the Regional IT Manager serves as the regional Service Delivery Manager (SDM), dedicating 30% of their time to act as a bridge between the global SDM and the region. **Your Mission**: The IT...

  • IT Manager

    hace 3 semanas

    Guadalajara, México Baxter A tiempo completo

    Vantive: A New Company Built On Our Legacy Baxter is on a journey to separate our ~$5B Kidney Care segment into a standalone company. Vantive* will build on our nearly 70-year legacy in acute therapies and home and in-center dialysis to provide best-in-class care to the people we serve. We believe Vantive will not only build our leadership in the kidney...

  • IT Manager

    hace 1 semana

    Guadalajara, México Baxter Global A tiempo completo

    Vantive: A New Company Built On Our Legacy Baxter is on a journey to separate our ~$5B Kidney Care segment into a standalone company. Vantive* will build on our nearly 70-year legacy in acute therapies and home and in-center dialysis to provide best-in-class care to the people we serve. We believe Vantive will not only build our leadership in the kidney care...

  • IT Manager

    hace 4 semanas

    Guadalajara, México BAXTER A tiempo completo

    **Vantive: A New Company Built On Our Legacy** Baxter is on a journey to separate our ~$5B Kidney Care segment into a standalone company. Vantive* will build on our nearly 70-year legacy in acute therapies and home and in-center dialysis to provide best-in-class care to the people we serve. We believe Vantive will not only build our leadership in the kidney...

  • IT Manager

    hace 3 semanas

    Guadalajara, México Jabil Circuit A tiempo completo

    At Jabil we strive to make ANYTHING POSSIBLE and EVERYTHING BETTER. With over 260,000 diverse, talented and dedicated employees across 100 locations in 30 countries, our vision is to be the most technologically advanced and trusted manufacturing solutions provider. We combine an unmatched breadth and depth of end-market experience, technical and design...

  • IT Manager

    hace 2 semanas

    Guadalajara, Jalisco, México Baxter A tiempo completo

    Vantive: A New Company Built On Our Legacy Baxter is on a journey to separate our ~$5B Kidney Care segment into a standalone company. Vantive* will build on our nearly 70-year legacy in acute therapies and home and in-center dialysis to provide best-in-class care to the people we serve. We believe Vantive will not only build our leadership in the kidney...

  • It Manager

    hace 2 semanas

    Guadalajara, Jalisco, México Baxter Healthcare A tiempo completo

    Vantive: A New Company Built On Our Legacy Baxter is on a journey to separate our ~$5B Kidney Care segment into a standalone company. Vantive* will build on our nearly 70-year legacy in acute therapies and home and in-center dialysis to provide best-in-class care to the people we serve. We believe Vantive will not only build our leadership in the kidney care...

  • IT Manager

    hace 1 semana

    Guadalajara, Jalisco, México Baxter Global A tiempo completo

    Vantive: A New Company Built On Our LegacyBaxter is on a journey to separate our ~$5B Kidney Care segment into a standalone company. Vantive* will build on our nearly 70-year legacy in acute therapies and home and in-center dialysis to provide best-in-class care to the people we serve. We believe Vantive will not only build our leadership in the kidney care...

  • IT Service-delivery Manager

    hace 2 semanas

    Guadalajara, Jalisco, México Philip Morris International A tiempo completo

    IT Delivery Lead - GuadalajaraBe a part of a revolutionary change - find your future in our futureAt PMI, we've chosen to do something incredible. We're transforming our business and building our future with one clear purpose - to deliver a smoke-free future. We're disrupting our company from the inside out. Our transformation is redefining every area of our...

  • IT Operation Manager

    hace 4 semanas

    Guadalajara, México Flex A tiempo completo

    Job Summary - To support our extraordinary teams who build great products and contribute to our growth, we’re looking to add an _ - IT Operation Manager_ - located in _ - Guadalajara, North_ - ._ - Reporting to the ACE IT Ops Director, IT Operation Manager role In charge for directing and coordinating development and production activities of a computerized...

  • IT Operation Manager

    hace 2 meses

    Guadalajara, México Flex A tiempo completo

    Job Summary - To support our extraordinary teams who build great products and contribute to our growth, we’re looking to add an _ - IT Operation Manager_ - located in _ - Guadalajara, North_ - ._ - Reporting to the ACE IT Ops Director, IT Operation Manager role In charge for directing and coordinating development and production activities of a computerized...

  • Manager, It

    hace 2 semanas

    Guadalajara, México Flex A tiempo completo

    At Flex, we welcome people of all backgrounds. Our employees thrive here by living our values: we support each other as we strive to find a better way, we move fast with discipline and purpose, and we do the right thing always. Through a respectful, inclusive and collaborative culture, a career at Flex offers the opportunity to make a difference, invest in...

  • Service Delivery Manager

    hace 2 semanas

    Guadalajara, Jalisco, México Ntt Data A tiempo completo

    Inicio Trabajos para Service Delivery Manager en Guad... > Global Service Delivery Manager & Data Analytics Hoy Global Service Delivery Manager & Data Analytics Tlaquepaque, Jalisco Hewlett Packard Hoy In HP's Workforce Delivery Service (WDS) organization we are transforming the way we take care of Managed Services customers through roles and process...

  • Service Insights

    hace 2 meses

    Guadalajara, México AstraZeneca A tiempo completo

    **Job Title: Service Insights & Improvement Manager** **Career Level - E** **Introduction to role**: Join a team with the backing and investment to win! The purpose of IT Service & Experience (IT S&E) is to drive customer experience improvements across our IT services and to ensure our end to end services are as effective and as efficient as possible...

  • IT Service Transition Specialist

    hace 3 semanas

    Guadalajara, México AstraZeneca A tiempo completo

    The Service Transition Specialist will perform acceptance into services and transition activities to ensure that services are delivered in accordance with Service Level Agreements and business requirements and ensuring ultimately the delivery of IT Services to AZ customers. They will help to ensure efficient, effective and thorough management of service...

  • Global IT Manager

    hace 4 semanas

    Guadalajara, México Bright Machines A tiempo completo

    **ABOUT THE ROLE** This role requires strong know-how, service orientation and excellent delivery approach in various IT technologies, on-premises and on-cloud. In addition, you will be required to manage, communicate and collaborate with teams of engineering and non-engineering employees who work on site and remotely in US, Mexico and other remote...

  • Global IT Manager

    hace 4 semanas

    Guadalajara, México Bright Machines A tiempo completo

    **ABOUT THE ROLE** This role requires strong know-how, service orientation and excellent delivery approach in various IT technologies, on-premises and on-cloud. In addition, you will be required to manage, communicate and collaborate with teams of engineering and non-engineering employees who work on site and remotely in US, Mexico and other remote...

  • Itil Delivery Manager Snow Bilingue Remoto

    hace 1 mes

    Guadalajara, México Training Talent A tiempo completo

    **Vacante para la empresa Training Talent en Guadalajara, Jalisco**: Solidez financiera, estabilidad laboral y crecimiento; representamos a uno de los líderes en soluciones tecnológicas a nível mundial, desarrollamos software y productos innovadoras, tenemos presencia a nível nacional; buscamos un SysAdmin, Administrador, IT Consultant, IT BA o Ingeniero...