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Driver Experience Intern
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Company Overview:
DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services.
DiDi provides car owners, drivers, and delivery partners with flexible work and income opportunities. It is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world’s transportation, environmental and employment challenges through the use of AI technology and localized smart transportation innovations. DiDi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future.
Team Overview:
Being a Driver Operations intern is an exciting opportunity to learn about the industry in a holistic and strategic way while learning to collaborate with teams across Latam and China. The objective is to constantly look and implement improvements to our product in order to increase Driver partners’ experience and engagement while they generate income day by day.
Role Responsibilities:
**WHAT YOU WILL DO**:
- Build deep and product-driven insights and understanding of the ride-hailing business from a driver experience perspective while being data driven ALWAYS.
- Data Analytics: data masters with Excel data processing and analyzing (SQL is a plus)
- Ensure collaboration with other teams across Latam and China to improve operational productivity & user experience.
- Balance attention to detail with swift execution - we need to do things quickly, and we need to do them well. Balancing those can be challenging, but this should be our strength.
Role Qualifications:
**WHAT YOU WILL NEED**:
- Studying Engineering, Business Administration or related fields ideally to be graduated in 1 year
- Experience or desire to learn how to use data-based decision-making, exercising good judgment in ambiguous circumstances, and effectively communicating across a diverse team
- Strong Excel skills a must.
- Proven to be self-motivated, self-directed, and eager to take ownership of tasks to ensure solutions.
- Proven problem solving skills
- Excellent organization and time management systems for yourself and your stakeholders
- Clear Communicator - you are a clear and concise communicator with the ability to synthesize a lot of information quickly and highlight the key insights
- Proficiency in English & Spanish.
EEO Statement:
**You'll love working at DiDi because**
- We create customer value - We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant, and efficient.
- We are data-driven - We are strong believers in making informed decisions, that’s why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.
- We believe in Win-win Collaboration - Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.
- We believe in integrity - Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.
- We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.
- We believe in Diversity and Inclusion - Diversity is one of our biggest strengths. Our differences are what makes us distinct. We respect each other and believe in equal opportunities for all.
**We are committed to building inclusive and diverse teams.**
We are committed to building inclusive and diverse teams, and a workplace that is free from discrimination and harassment, because that’s how we create better products and services, make better decisions and better serve the communities we’re a part of.
