Ops Support Specialist 4

hace 2 semanas

Ciudad de México Citi A tiempo completo

The Ops Support Specialist 4 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Support Specialist 4 serves as the liaison between operations staff, relationship managers, project managers, custodians and clients. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.

**Responsibilities**:

- Follow established procedures to complete complex assignments and resolve problems that require in-depth investigation or research
- Conduct basic analysis and research as well as workflow management
- Support an expansive array of products and services
- Communicate pertinent information to senior managers and support activities that help mitigate organizational loss or impact, as needed

**Qualifications**:

- 1-3 years of relevant experience
- Experience working in a business office or operational environment
- Proficient computer and math skills with a focus on complex databases and spreadsheets
- Demonstrates technical and administrative expertise
- Consistently demonstrates attention to detail
- Demonstrated knowledge of activities, policies, and procedures of a basic work area

**Education**:

- High School diploma or equivalent

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

El Especialista en Apoyo de Operaciones es un puesto de nível básico a cargo de brindar servicios de apoyo a operaciones trasmitidas por el intercambio nacional e internacional, validación de operaciones en el sistema 253 (Sistema de monitoreo de dispositivos ATMS), incluyendo lo siguiente: mantenimiento de documentación (Instrucciones de Trabajo con forme al proceso desempeñado), validación de registros contables, obtención de registros, Seguimiento de cuentas contables.

Análisis de procedimientos y procesos contables.

**Responsabilidades**:

- Ejecución de estrategias de monitoreo en procesos contables
- Brindar soporte a las transacciones contables aplicadas en los distintos Sistemas Operativos (Product Processor) vs sistemas contables.
- Asegurar el apropiado y correcto arribo de saldos contables de los Sistemas Full Suite

Conciliaciones operativas y contables de los sistemas de captación, crédito y sistemas de monitoreo de operaciones en dispositivos ATMS)
- Identificar, alertar y dar seguimiento a la Contabilidad General siguiendo las políticas institucionales
- Levantamiento de escalamientos/incidentes de procesos contables u operativos
- Detención de riesgos en procesos contables.
- Creación de tablas dinámicas y cálculos de costos.
- Elaboración y actualización de procedimientos.

Paqueteria de Office nível intermedio

EVALUACION

Como parte de tu proceso de reclutamiento, completarás algunas evaluaciones. Para ello, una vez que envíes tu información en Workday, recibirás un mail por parte de nuestro proveedor con las instrucciones y un enlace personalizado para que crees tu perfil en las plataformas e inicies la evaluación PLUM. De forma previa a realizar tu prueba, te recordamos leer cuidadosamente los Términos y Condiciones del proveedor, así como el Aviso de Privacidad que pondrá a tu disposición.
- **Job Family Group**:
Operations - Core
- **Job Family**:
Operations Support
- **Time Type**:
Full time
- Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

View the "**EEO is the Law**" poster. View the **EEO is the Law Supplement**.

View the **EEO Policy Statement**.

View the **Pay Transparency Posting

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