Pos Implementation Consultant, Mexico

hace 3 meses

Tlahuac, México Shiji Group A tiempo completo

**Company Description**
Since 1998, Shiji has evolved from being the premier network system supplier in China to becoming a multi-national technology company providing software solutions and services for enterprise companies in the hospitality, food services, retail, and entertainment industries. With 70+ offices worldwide and 4,000+ employees, and Shiji Americas launching in 2016, we are growing by leaps and bounds. In the US, we have already opened offices in Atlanta, GA., Hollywood, Fl., and Chevy Chase, MD.

Come join us and be a part of a dynamic global organization where we together, we can revolutionize the hospitality software market

As a member of the Point of Sales (POS) Implementation team, the POS Implementation Consultant will be responsible for analyzing customer needs, configuring the solution, and installing the product at the customer site, all while ensuring a smooth transition and positive user experience. Our priority is to ensure that our POS solutions meet all the specifications and functions that are unique to each of our enterprise customers.

**What You’ll Do**:

- Perform various Food & Beverage (F&B) POS implementation projects either remotely or, when necessary, travel to customer sites in hotel and restaurant environments within the Americas region.
- Manage implementation by understanding user requirements, performing system configurations, conducting on-site system testing, setting up and installing equipment such as the server, workstations, printers, and other relevant devices, providing user training, and providing support after "go-live".
- Ensure software solution meets customer requirements and adheres to customer-specific operational workflows.
- Respond promptly to customer inquiries and support requests, ensuring excellent customer service.
- Report and escalate critical issues to the appropriate internal teams and follow through until resolution.
- Collaborate with cross-functional teams including Product, Support, Project Management, and Payments as necessary to resolve issues and provide timely resolutions to customers.
- Participate in internal installer support rotation.
- Develop and deliver implementation professional development training for third party POS resellers.
- Partner with third-party POS resellers to provide our customers with on-site training, and ensure they meet Shiji standards and hold them accountable for delivery.

**Qualifications** Minimum Qualifications (knowledge, skills, and abilities)**:

- Bilingual (English/ Spanish)
- Minimum five (5) years’ experience in handling IT Projects and facilitating end-user training.
- Experience with Food & Beverage (F&B) POS systems or Hotel IT projects.
- Proficient in Microsoft and Windows operating systems for enterprise level projects.
- Possession of a valid passport for travel throughout the Americas region.
- Willingness and ability to travel to client sites within the Americas region for up to 75% of the time, with potential on-site durations of up to six weeks.
- Must live in Mexico.
- Proficient in system setup and installation.
- Ability to multitask effectively with keen attention to detail, prioritize tasks, and work efficiently in a fast-paced remote working environment.
- Customer-focused mindset with a passion for delivering exceptional service and ensuring customer satisfaction.
- Ability to communicate effectively and build rapport with internal team members and customers.
- Excellent communication skills, both written and verbal, with the ability to explain technical concepts clearly to non-technical customers.
- Ability to quickly grasp the diverse IT solutions.
- Flexibility to work on-call (evenings, weekends, and holidays) and available after-hours as needed based on project demands.
- Ability to lift 25lbs for hardware setup.

**Preferred Qualifications/Nice to Have**:

- Bachelor’s Degree from an accredited college or university in a technical, hospitality or business field

**Additional Information**:

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