Customer Service Supervisor

hace 2 semanas

Irapuato, México SRG Global A tiempo completo

**Your Job**
Lead and administrate the Customer Service team. Supervise, support and ensure the highest level of customer service is an everyday practice within the department.

**Our Team**

Be Part of the SRG Global team. We are one of the world's leading manufacturers of high value coatings on plastic for the automotive and commercial truck industries with a manufacturing presence in major world regions including North America, Western and Central Europe and Asia

**What You Will Do**
- Organizes, coordinates and validates the activities of the SPV's of shipments and Customer Service, both in the FG warehouses in the plant and also in external warehouses.
- Provide support to the customer service team in critical situations due to supply, scope, or problems reported by the client that require greater analysis, focus, and timely follow-up.
- Monthly preparation of sales fcst, customer work calendar.
- Coordinate the operation between the plant and the external warehouse, according to the established processes, inputs, outputs, time transfers, FIFO monitoring, making sure to comply with the established KPI's.
- Will have the responsibility to ensure effective communication with the parties involved to have the material according to the established stock levels, will do a timely follow-up with the counterpart of planning, production, quality in order to comply with customer deliveries.
- It will establish the additional measurables with the personnel in charge, it will work in the diffusion, as well as in the development of its personnel in the medium and long term.
- Ensure compliance with KPI's (safety, efficiency, utilization, compliance)
- Document processes, administer Management of change.
- Analysis of storage capacity, layout, flows and critical routes.
- Ensure that there is effective inventory control, evaluate the performance of inventory staff cycle counts and define action plans that help raise the % reliability of inventories.
- Ensure the preservation of equipment and facilities, to operate in optimal conditions.
- Develop induction plan, training and RRE's of its personnel in charge.
- Analysis of fcst for headcount.
- Standardization of processes.

**Who You Are (Basic Qualifications)**
- Previous experience on a similar role.
- Professional english proficiency
- Previous experience working within a manufacturing environment.
- Available to travel

**What Will Put You Ahead**
- Previous experience with OEMS.
- Contribution Motivated mindset

**Who We Are**

As a Koch company, SRG Global is a team of creative and innovative individuals that engineer solutions for greater surface durability, structural integrity, enhanced functionality, vehicle efficiency and design flexibility. From products such as grilles, emblems and nameplates, moldings, bezels and other trim pieces; to processes like injection molding, painting and plating; we are one of the largest manufacturers of chrome-plated plastic parts for the automotive and commercial truck industries.

At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company.

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