Helpdesk Associate

hace 2 meses

Guadalajara, México NTT DATA A tiempo completo

We are currently seeking a Helpdesk Associate to join our team in Guadalajara, Jalisco, Mexico.

NTT DATA, Inc. currently seeks a Help Desk Associate
- **Full Time**:

- to join our team.

Location: Mexico Remote.

We are looking for people with experience in technical support, Service Desk, Help Desk. We can consider experience in companies like: Teletech, Teleperformance, Wipro, etcetera.

**Requirements**:

- Availability to work 45 hours per week
- Advanced English
- Liking to work in IT Environment

We Offer:

- $14,800.00 monthly
- Grocery Tickets - 12% of base salary
- Saving funds - 12% of base salary
- 30 days of Christmas bonus
- 10 days of vacations
- 50% Vacation bonus
- 5 personal days per year
- Medical insurance (You and your family)
- Life insurance
- Discounts with selected Optics
- Opportunity to grow in the company

Activities
- General L1 support for hardware and MS Office packages
- Answer technical support calls providing and escalating to other support groups
- Document troubleshooting steps and detailed description of the customer incidents and requests
- Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures

Lic. Salvador Velasco.

**About NTT DATA Services**

**NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law.

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