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Bilingual (Spanish) Renewals Specialist-cisg

hace 4 meses

Monterrey, México Emerge A tiempo completo

**Overview***:
Emerge is a collection of people who care deeply about working together to solve our clients’ consulting, staffing, and managed service’s needs. Our company’s values embody the excellence and drive we provide our clients. We value authenticity, personal connections, and the power of people to change the future of business.

Emerge is seeking a Renewals Specialist (RS) for their Fortune 100 technology client’s Cloud Infrastructure and Software Group (CISG). This is a highly visible role to empower key customers to continue to transform their business and meet their objectives. You will be accountable for owning and implementing a portfolio of renewal contracts of various software products assigned to a specific territory across various customer accounts. The RS will work across many teams to drive renewals to on-time closure.

This is a 6-month temporary assignment.

**Responsibilities**:

- Manage a pipeline of client contracts coming up for renewals
- Build relationships with client to assist in the adoption and renewals process
- Engage with Sales, CISG Sales, and Partners to identify requirements and uncover any roadblocks that may impede a client’s timely commitment to renew their contract
- Build quotes, review contract terms, and identify up-sell opportunities
- Create use case recommendations and educate clients on relevant features and opportunities
- Support Sales in overall negotiation to ensure the client’s timely commitment to renew their contract
- Maintain and report on a rolling 120 day forecast of renewals in assigned accounts
- Own regional reports and provide ad-hoc reporting as requests by Renewals Management
- Be a forward thinker and communicate risks to various manages and other team members in a timely and clear manner

**Qualifications***:

- Fluent in both Spanish and English
- Typically requires bachelor’s degree or equivalent
- 2+ years of renewals contracts experience within the tech industry; experience with cloud infrastructure tech is a plus
- Working knowledge of sales methodologies; demonstrable experience with sales enablement concepts, practices, and procedures
- Ability to motivate clients around contract renewals
- Solid organizational skills including attention to detail and multi-tasking skills
- Strong ability to interact and influence effectively with sales professionals and sales management
- Exceptional written/verbal communication and presentation skills
- Team player with strong interpersonal skills
- Ability to thrive in a fast-paced, unpredictable environment
- Previous experience with sales enablement programs is a plus

**Work Environment***:

- No relocation, no travel
- Hiring location, United States or Mexico
- We offer a competitive benefits package
- Emerge seeks, in all its operations, to employ individuals for available positions based on their qualifications, working knowledge, and competency. Emerge has a continuing commitment to ensure that fair and equal employment opportunities are extended to all qualified persons without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, veteran status, predisposing genetic characteristics, familial status, marital status, domestic violence victim status or any other protected characteristic or based on their relationship or association with members of a protected class. Emerge is committed to diversity in its most inclusive sense._

Sales Support, Relationship Building, Cloud Computing, Account Management, Project Management