![Aspen Technology](https://media.trabajo.org/img/noimg.jpg)
Customer Success Manager
hace 2 semanas
The driving force behind our success has always been the people of AspenTech. What drives us, is our aspiration, our desire and ambition to keep pushing the envelope, overcoming any hurdle, challenging the status quo to continually find a better way. You will experience these qualities of passion, pride and aspiration in many ways — from a rich set of career development programs to support of community service projects to social events that foster fun and relationship building across our global community.
The Role
The Customer Success Manager (CSM) is responsible for building and maintaining strong, high level (i.e. C-level, Business Decision Makers) trusted advisor relationships within assigned accounts ensuring high levels of customer satisfaction and recognition of ROI tied to customer business initiatives, leading to strong renewals and solution growth opportunities. We are looking for a passionate and experienced individual; able to help a portfolio of customers reach their business transformation by leveraging our solutions. This person will achieve this by creating trusted C-Level relationships, providing technology, governance and adoption insights and industry thought leadership. Customer Success Managers must align our success with customer business initiatives by possessing an unrivaled sense of autonomy, ownership, and dedication to helping each customer understand their level of maturity through a value framework process.
Your Impact
- Owns the adoption and renewal results for a set of defined accounts.
- Focus on customer intimacy
- Deliver business impact and innovation to a customer's business by truly understanding our customers' key business issues and opportunities
- Build and nurture C-level, Business Decision Makers relationships across top accounts to solidify our partnership and commitment to the customer while penetrating the account deeper.
- Understands the customers’ business environment, challenges and opportunities, and aligns AspenTech’s initiatives with the customers’ initiatives, ultimately, aligning AspenTech’s success to the customers’ business initiatives.
- Acts as a trusted advisor throughout the entire lifecycle of a customer account following the initial sale through successful adoption and ultimately renewal with growth.
- Ensure our solutions are understood that results in an increase in customer adoption and customer satisfaction
- Proactive customer contact and on-site visits to perform Executive Business Reviews, user group meetings, Road Maps, etc., to improve relationship and plan strategically with customers to help them meet their sales productivity objectives through the use of our products and services
- Collaborates with internal implementation consultants, sales account managers, and renewal representatives to develop and execute account plans, and initiate renewal and expansion opportunities to generate new revenue. Work as part of the team to develop strategies for scale and growth.
- Ability to effectively facilitate and lead cross-functional teams and resources; manage both with and without organization authority.
- Delivers product insight and strategy advice for sales enablement, communication, and training initiatives.
- Uncovers and mitigates any risk that threatens your Customers’ growth, satisfaction, or renewal; conceive and execute risk mitigation plans by utilizing all available AspenTech resources.
- Responsible for nurturing assigned account base into long term strategic partnerships while increasing customer usage and adoption of solutions.
What You'll Need
- 8-10 years of professional experience working in the Process Industries
- 5+ years of experience in Pre-Sales / Customer Relationship Management / Program
- Bachelor’s Degree in Chemical Engineering required, or related engineering Degree
- Management managing multi-million dollar portfolios
- Experience at working with senior and executive management at the “C” level
- Proven ability to effectively facilitate and lead cross-functional teams and resources
- A verifiable track record of consistently meeting and exceeding revenue goals
- Exceptional business acumen with Aspen Technology firm grasp of how business works, including sales, consultative, problem solving, and issue resolution skills.
- Skilled at building relationships with key decision makers and influencers within an account
- Fluent Spanish and English Speaker - Knowledge of AspenTech Engineering or Manufacturing Product Suites (or similar software suites used in Process Industries)
-
Customer Success Manager
hace 7 días
Ciudad de México, Ciudad de México Fundraise Up A tiempo completoWe are seeking a Customer Success Manager to join our team at Fundraise Up. The Customer Success Manager will be responsible for ensuring customer satisfaction and driving revenue growth by developing strong relationships with key customer stakeholders, including C-level executives.Key Responsibilities:Develop and maintain relationships with key customer...
-
Customer Success Manager
hace 1 semana
Ciudad de México HRprofile A tiempo completo**HR Profile**, a consulting firm specializing in recruitment and selection of professionals for the LATAM region, is seeking an **Customer Success Manager** for our client, a multinational company specializing in digital development and agile solutions, with operations in the USA, Chile, Mexico, and Colombia. **Objective**: As a Customer Success Manager,...
-
Customer Success Manager
hace 3 semanas
Ciudad de México Teradata A tiempo completoAre you passionate about making organizations smarter and analytics driven? With all the investments made in analytics, it’s time to stop buying into partial solutions that overpromise and underdeliver. It’s time to move from a siloed, proprietary, and retrospective approach to a unified, available, and answer-oriented model. Only Teradata leverages all...
-
Customer Success Manager
hace 4 semanas
Ciudad de México Construction Clerk A tiempo completo**Customer Success Manager (Fully Remote)** **Location**: Fully Remote **Experience Required**: 3-5 years in a Customer Success or related role Are you passionate about driving **customer success** and building strong relationships? Do you have a knack for streamlining processes, engaging clients, and delivering measurable results? If so, **SafetyClerk**...
-
Customer Success Manager
hace 1 semana
Ciudad de México Salesforce A tiempo completoJob Category Customer Success Job Details **About Salesforce** We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your...
-
Customer Success Manager
hace 1 semana
Ciudad de México Remote A tiempo completo**About Remote**: **All of our positions are fully remote. You do not have to relocate to join us!** This is an exciting time to join Remote and make a personal difference in the global employment space as a Customer Success Manager, joining our Customer Experience team. The Customer Success Manager acts as the customer's trusted advisor and advocate. The...
-
Customer Success Manager
hace 4 días
Ciudad de México, Ciudad de México CareerArc A tiempo completoAbout the RoleWe are seeking an experienced Customer Success Manager to join our Portfolio team. As a key member of our leadership team, you will be responsible for developing and executing strategies to drive customer adoption, retention, and growth.You will lead a team of Technical Success Managers in delivering high-touch technical support and technology...
-
Customer Success Manager
hace 1 semana
Ciudad de México Thales A tiempo completoThales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billons of digital interactions they have with people. Our technologies and services help banks exchange funds, people cross borders, energy become smarter and much more. More than 30,000...
-
LATAM Customer Success Manager
hace 4 días
Ciudad de México, Ciudad de México Eutelsat Communications SA A tiempo completoAbout the JobWe are seeking an experienced LATAM Customer Success Manager to join our team in Latin America. You will be responsible for managing our customer relationships and ensuring high-quality service delivery to our customers.ResponsibilitiesDevelop and implement customer success strategies to drive business growthManage the customer satisfaction...
-
Customer Success Enablement Manager
hace 6 días
Ciudad de México, Ciudad de México 6Sense A tiempo completoCustomer Success Enablement Manager - SalesAs a Customer Success Enablement Manager - Sales at 6sense, you will be responsible for developing and executing strategies to drive sales success and customer satisfaction. This role requires a strong understanding of sales processes and technologies, as well as excellent communication and interpersonal...
-
Manager, Customer Success
hace 4 semanas
Ciudad de México, CDMX Gigamon A tiempo completoAt Gigamon, our purpose is to protect the hybrid networks and data of the largest, most complex organizations on the planet. Certified as a Great Place to Work, we offer a deep observability pipeline that efficiently delivers network-derived intelligence to cloud, security, and observability tools. This helps our customers to eliminate security blind spots,...
-
Customer Success Strategist
hace 7 días
Ciudad de México, Ciudad de México Tbwa ChiatDay Inc A tiempo completoAbout the RoleThe Customer Success Data Analyst will play a critical role in supporting the Customer Success team by focusing on data analytics and reporting. Reporting to the Senior Manager of Customer Success Strategy, Planning & Operations, this position is integral to defining and developing the strategy for our global Customer Success team.The analyst...
-
Remote Customer Success Manager
hace 4 días
Ciudad de México, Ciudad de México JumpCloud A tiempo completoAbout the JobThe Remote Customer Success Manager will play a critical role in delivering a unified open directory platform that makes it easy to securely manage identities, devices, and access across organizations. This role involves partnering with various teams to deliver a world-class partner experience, overseeing customer onboarding, and working with...
-
Customer Success Manager
hace 3 semanas
Ciudad de México Book4time A tiempo completo**Customer Success Manager** Book4Time is a global leader in wellness and recreation management solutions for the hospitality market. Our SaaS platform manages the end-to-end guest experience and back office operations for hotels, resorts, casinos and private clubs in over 85 countries. We are looking for a resourceful Customer Success Manager that can...
-
Manager - Customer Success
hace 2 semanas
Ciudad de México, CDMX sesametime A tiempo completo¡Hola! Estamos buscando al nuevo fichaje estrella para nuestro equipo como **Manager del equipo de Customer Success Managers** Somos Sesame HR, **la solución digital que ayuda a equipos de Recursos Humanos **, managers y empresas a optimizar los procesos de gestión de personal, centralizándolos en una sola plataforma. Trabajamos para redefinir la...
-
Customer Success Account Manager
hace 4 semanas
Ciudad de México Microsoft A tiempo completoWe are looking for a highly motivated and passionate Customer Success Account Manager to drive program management for strategic customers that have a significant number of key cross-cloud workload engagements running concurrently. As the CSAM you will drive consumption planning & execution, as well as the acceleration of cloud adoption from Pilot/MVP to...
-
Customer Success Manager Position
hace 4 días
Ciudad de México, Ciudad de México dynaTrace software GmbH A tiempo completoJob DescriptionCustomer Success Manager OverviewWe are seeking an experienced CUSTOMER SUCCESS MANAGER to join our team. As a key member of our customer success organization, you will be responsible for driving the strategic success of our customers and ensuring they realize the full value of their Dynatrace investment.Your primary objectives will be...
-
Customer Success Manager
hace 2 semanas
Ciudad de México Hootsuite A tiempo completoWe're looking for a Customer Success Manager to manage a select portfolio of customers. In this role, you will collaborate with internal stakeholders to onboard customers and ensure that they have the tools and resources to achieve their business goals on social. You will guide customers to success on their social journey and support business outcomes while...
-
Customer Success Manager
hace 6 días
Ciudad de México, Ciudad de México Genesys A tiempo completoRole Overview:Genesys is seeking a skilled Sr. Manager, Customer Success to lead a team of Customer Success Managers (CSMs). This role requires strong leadership, coaching, and development skills to support CSMs in achieving their responsibilities.Main Responsibilities:Lead a team of CSMs as they advocate for customers' journeys and orchestrate strategies,...
-
Senior Manager, Customer Success
hace 1 semana
Ciudad de México Genesys A tiempo completolocations - Mexico City, Mexico - time type - Full time - posted on - Posted Yesterday - job requisition id - JR106345 - Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations...