Porter/concierge

RACV City Club | Permanent Part Time
- Exclusive Employee Benefits + FREE Gym access at Eagle House
- Opportunities to train and develop professionally

The prestigious RACV City Club has been awarded Club of the Year numerous times, ranking it amongst the world’s finest clubs. Featuring multiple restaurant venues, accommodation, a fitness centre, and state of the art conference facilities and more. The RACV City Club is a social, leisure and business hub designed to cater for the needs of all members.

RACV City Club is on the search for a Concierge/Porter who is ready to take their career to the next step and embodies our “Be the reason someone smiles today” mantra.

**A day in the life**

As a Concierge/Porter, you’ll be the first and last point of contact for the City Club and aid with transporting luggage, arrange bookings, deliver messages, and valet parking of vehicles. In this busy and varied role, you will be on your feet and utilising your amazing customer service skills to provide our members with the best experience whilst at the reception desk. You will be motivated and hardworking with the “can do attitude” which will see you thrive in the role.

Your key responsibilities are to undertake the day-to-day duties associated with directing our guests & members, answering all calls and assisting with requests and general enquiries.
This is a permanent position. You’ll be rostered to meet the peak and flow of business demands, shifts will vary across a 7-day rotating roster including evenings, weekends, and public holidays.
**We’re offering**
- A competitive salary & discounts on RACV products & services, including our portfolio of 8 resorts
- Opportunity to join during an exciting time of growth
- Ongoing training and career developing opportunities

**We’re looking for**
- Minimum 1 - 2 years’ experience in a similar role
- Experience in a 4-5-star hotel or resort, Opera knowledge would be an advantage
- A desire to deliver a high level of customer service
- Excellent administration and organisational skills
- A high attention to details
- Team player and work well under pressure
- Flexibility to work across a 7-day rotating roster

**A little about us**

As Victoria’s largest member organisation, we have a powerful organisational vision: to improve the lives of Victorians by addressing their needs in the areas of mobility, home, and leisure.

Our eight RACV Resorts are an integral part of making this ambition a reality. Giving our guests access to everything from unique dining experiences to luxury day spas - and at discounted Member rates - they’ve become valuable places to recharge and reconnect.