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Customer Satisfaction Analyst

hace 4 semanas

Guadalajara, México Wexpand A tiempo completo

**Customer Satisfaction Research**:

- **Conducting Customer Satisfaction Research**:
**We are hiring a Customer Satisfaction Analyst**

The primary responsibilities of this role include conducting customer satisfaction research, identifying potential areas for improvement in overall performance, measuring service satisfaction, and coordinating the military agenda.

**Responsibilities**:

- **Customer Satisfaction Research**: Designing and implementing surveys, questionnaires, and feedback mechanisms. Analyzing customer feedback to identify trends and areas for improvement.
- **Identifying Improvement Opportunities**: Using data analysis to detect areas for improvement. Collaborating with teams to develop action plans.
- **Measuring Service Satisfaction**: Creating and maintaining KPIs for service satisfaction. Analyzing KPI data to assess service performance.
- **Coordinating Military Agenda**: Acting as the main contact for military agenda-related activities. Liaising with internal stakeholders and military partners for smooth execution.

**Qualifications**:

- Bachelor's degree (preferred)
- Proven experience in customer satisfaction analysis or a similar role.
- Excellent communication and interpersonal skills.
- Proficiency in data analysis tools and software.
- Ability to manage multiple tasks and prioritize effectively.
- Experience in coordinating events or agendas is a plus.

Tipo de puesto: Tiempo completo

Salario: A partir de $15,000.00 al mes

Horario:

- Lunes a viernes
- Turno de 8 horas

Prestaciones:

- Aumentos salariales
- Bebidas gratis
- Opción a contrato indefinido
- Programa de referidos
- Servicio de comedor con descuento

Idioma:

- Inglés (Obligatorio)

Lugar de trabajo: Empleo presencial