Customer Satisfaction Analyst

hace 2 semanas


Guadalajara, México Wexpand A tiempo completo

**Customer Satisfaction Research**:

- **Conducting Customer Satisfaction Research**:
**We are hiring a Customer Satisfaction Analyst**

The primary responsibilities of this role include conducting customer satisfaction research, identifying potential areas for improvement in overall performance, measuring service satisfaction, and coordinating the military agenda.

**Responsibilities**:

- **Customer Satisfaction Research**: Designing and implementing surveys, questionnaires, and feedback mechanisms. Analyzing customer feedback to identify trends and areas for improvement.
- **Identifying Improvement Opportunities**: Using data analysis to detect areas for improvement. Collaborating with teams to develop action plans.
- **Measuring Service Satisfaction**: Creating and maintaining KPIs for service satisfaction. Analyzing KPI data to assess service performance.
- **Coordinating Military Agenda**: Acting as the main contact for military agenda-related activities. Liaising with internal stakeholders and military partners for smooth execution.

**Qualifications**:

- Bachelor's degree (preferred)
- Proven experience in customer satisfaction analysis or a similar role.
- Excellent communication and interpersonal skills.
- Proficiency in data analysis tools and software.
- Ability to manage multiple tasks and prioritize effectively.
- Experience in coordinating events or agendas is a plus.

Tipo de puesto: Tiempo completo

Salario: A partir de $15,000.00 al mes

Horario:

- Lunes a viernes
- Turno de 8 horas

Prestaciones:

- Aumentos salariales
- Bebidas gratis
- Opción a contrato indefinido
- Programa de referidos
- Servicio de comedor con descuento

Idioma:

- Inglés (Obligatorio)

Lugar de trabajo: Empleo presencial



  • Guadalajara, México Jabil Circuit A tiempo completo

    At Jabil we strive to make ANYTHING POSSIBLE and EVERYTHING BETTER. With over 260,000 diverse, talented and dedicated employees across 100 locations in 30 countries, our vision is to be the most technologically advanced and trusted manufacturing solutions provider. We combine an unmatched breadth and depth of end-market experience, technical and design...


  • Guadalajara, México Jabil Circuit A tiempo completo

    At Jabil we strive to make ANYTHING POSSIBLE and EVERYTHING BETTER. With over 250,000 diverse, talented and dedicated employees across 100 locations in 30 countries, our vision is to be the most technologically advanced and trusted manufacturing solutions provider. We combine an unmatched breadth and depth of end-market experience, technical and design...

  • Customer Service Analyst

    hace 4 semanas


    Guadalajara, México Elanco A tiempo completo

    At Elanco (NYSE: ELAN) – it all starts with animals!As a global leader in animal health, we are dedicated to innovation and delivering products and services to prevent and treat disease in farm animals and pets. We’re driven by our vision of ‘Food and Companionship Enriching Life’ and our approach to sustainability – the Elanco Healthy Purpose –...

  • Customer Service Analyst

    hace 2 semanas


    Guadalajara, México Elanco A tiempo completo

    At Elanco (NYSE: ELAN) – it all starts with animals!As a global leader in animal health, we are dedicated to innovation and delivering products and services to prevent and treat disease in farm animals and pets. We’re driven by our vision of ‘Food and Companionship Enriching Life’ and our approach to sustainability – the Elanco Healthy Purpose –...

  • Customer Service Analyst

    hace 4 semanas


    Guadalajara, México Elanco A tiempo completo

    At Elanco (NYSE: ELAN) – it all starts with animals! As a global leader in animal health, we are dedicated to innovation and delivering products and services to prevent and treat disease in farm animals and pets. We’re driven by our vision of ‘Food and Companionship Enriching Life’ and our approach to sustainability – the Elanco Healthy Purpose –...


  • Guadalajara, Jalisco, México Elanco A tiempo completo

    At Elanco (NYSE: ELAN) – it all starts with animalsAs a global leader in animal health, we are dedicated to innovation and delivering products and services to prevent and treat disease in farm animals and pets. We're driven by our vision of 'Food and Companionship Enriching Life' and our approach to sustainability – the Elanco Healthy Purpose – to...

  • Customer Service Analyst

    hace 2 semanas


    Guadalajara, Jalisco, México Elanco A tiempo completo

    At Elanco (NYSE: ELAN) – it all starts with animalsAs a global leader in animal health, we are dedicated to innovation and delivering products and services to prevent and treat disease in farm animals and pets. We're driven by our vision of 'Food and Companionship Enriching Life' and our approach to sustainability – the Elanco Healthy Purpose – to...

  • Customer Service Analyst

    hace 2 semanas


    Guadalajara, México Elanco A tiempo completo

    At Elanco (NYSE: ELAN) – it all starts with animals! As a global leader in animal health, we are dedicated to innovation and delivering products and services to prevent and treat disease in farm animals and pets. We’re driven by our vision of ‘Food and Companionship Enriching Life’ and our approach to sustainability – the Elanco Healthy Purpose –...


  • Guadalajara, México Elanco A tiempo completo

    At Elanco (NYSE: ELAN) – it all starts with animals!As a global leader in animal health, we are dedicated to innovation and delivering products and services to prevent and treat disease in farm animals and pets. We’re driven by our vision of ‘Food and Companionship Enriching Life’ and our approach to sustainability – the Elanco Healthy Purpose –...

  • Customer Support Analyst

    hace 3 semanas


    Guadalajara, México Crunchtime A tiempo completo

    Global restaurant brands run their operation on the Crunchtime platform. Delivering a consistent guest experience across every location and managing food and labor costs are at the core of how Crunchtime's software is used today in over 100,000 locations across 100+ countries by the world's top restaurant and foodservice operators. Customers including...


  • Guadalajara, México WIGGOT EVOLUCION INMOBILIARIA A tiempo completo

    Somos una empresa de tecnología, damos servicio a plataformas digitales del sector inmobiliario. Estamos en búsqueda de: **Customer Success Analyst** **Requisitos del puesto** - 2 a 3 años de experiência en ventas en línea y telefónica - Experiência en plataformas digitales y herramientas de mensajería - Experiência en startups **Responsabilidades...

  • Manufacturing Analyst

    hace 2 meses


    Guadalajara, México Quantum Storage Mexico S. de R.L. de C.V A tiempo completo

    **This is not a remote role.** **Responsibilities**: - Work closely with stakeholders to understand business objectives and requirements. - Analyze existing business processes and systems to identify areas for improvement. - Document and maintain comprehensive business requirements, process flows, and user stories. - Perform data analysis to identify...

  • Customer Service

    hace 1 mes


    Guadalajara, México Ingredion A tiempo completo

    TITLE: CX & CS Specialist LOCATION: Guadalajara, Mexico Company Background: Ingredion is a Fortune 500 provider of ingredient solutions that helps nourish, comfort, sustain, and delight people around the world. Ingredion’s wide range of ingredient solutions is strategically designed to address changing consumer trends and preferences. Our specialty...


  • Guadalajara, México LAAgencia A tiempo completo

    **Guadalajara, Mexico** **Aeries /** **Payroll** **/ Hybrid** **Customer Success Manager** **About Us**: - Diligent is the leading governance, risk, and compliance (GRC) SaaS company, serving 1 million users from over 25,000 organizations worldwide. Our software enables holistic and informed conversations about GRC and ESG to ensure CEOs, CFOs, and the...


  • Guadalajara, México Support Zebra A tiempo completo

    We're hiring! **CUSTOMER SERVICE REPRESENTATIVE** - Food & Beverage Industry Account_ The Customer Care Ambassador is responsible for order taking, tackling customer issues, complaints, and inquiries head on - all while keeping customer satisfaction at the forefront of their decision-making and communication. Must have: - Minimum of 3 months work...


  • Guadalajara, México Valce Talent Solutions A tiempo completo

    **About Us**: Diligent is the leading governance, risk and compliance (GRC) SaaS company, serving 1 million users from over 25,000 organizations around the world. Our software enables holistic and informed conversations about GRC and ESG to ensure CEOs, CFOs and the board have an integrated view of audit, risk, information security, ethics and compliance...


  • Guadalajara, México HSBC A tiempo completo

    -Job description If you’re looking for a career where you can make a real impression, join Global Service Center (GSC) HSBC and discover how valued you’ll be. HSBC is one of the largest banking and financial services organizations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to...


  • Guadalajara, México Infineon Technologies A tiempo completo

    I **n your new role you will: C** ustomer Collaboration › Customer's first point of contact for all demand fulfillment topics › Facilitate internal and external relationship building › Organize / manage supply chain meetings internally andexternally › Identify and implement process improvement measures tooptimize customer collaboration O rder...


  • Guadalajara, México Emerson A tiempo completo

    **As a Customer Service Representative you will: - Perform order processing tasks including order entry, scheduling, order maintenance, expedites, OEP, returns, debits and credits, shipment coordination, etc. as requested by the customer. Support of and coordination with the Sales team in the pursuit and follow-up to customer requirements. - Resolves product...


  • Guadalajara, México Valce Talent Solutions A tiempo completo

    **About Us**: Diligent is the leading governance, risk and compliance (GRC) SaaS company, serving 1 million users from over 25,000 organizations around the world. Our software enables holistic and informed conversations about GRC and ESG to ensure CEOs, CFOs and the board have an integrated view of audit, risk, information security, ethics and compliance...