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Call Quality Analyst
hace 2 meses
**Experience**: 1 to 3 years of experience in an Customer Service Contact Center process as a Quality Analyst **(Must, people without experience in QA in call center will be auto rejected)**
**Qualification**: High School Graduate
Ensure all training is followed by an assessment of understanding. Continuously revise/ review training material, Quality checks & Standards and implement changes wherever needed. Should be able to provide constructive and documented feedback, Report on effectiveness of training and coaching interventions (pre & post)
Operate within the set policies, Increase Employee Motivation & Job Satisfaction. Keep up-to-date with developments in the BFS Contact Centre Industry so that the leading edge approach is maintained
Comply with all Policies & Procedures to facilitate internal cooperation by leading by example
Domain experience Preferred
**Job Types**: Full-time, Permanent
**Salary**: $22,500.00 - $30,000.00 per month
Ability to commute/relocate:
- Zapopan, Jal.: Reliably commute or planning to relocate before starting work (required)
**Experience**:
- Call Quality Analyst in Call Center: 1 year (required)
**Language**:
- English (required)
Work Location: One location
Expected Start Date: 24/02/2023
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