Call Quality Analyst

hace 2 meses


Zapopan, México TATA Consultancy Services (TCS) A tiempo completo

**Experience**: 1 to 3 years of experience in an Customer Service Contact Center process as a Quality Analyst **(Must, people without experience in QA in call center will be auto rejected)**

**Qualification**: High School Graduate

Ensure all training is followed by an assessment of understanding. Continuously revise/ review training material, Quality checks & Standards and implement changes wherever needed. Should be able to provide constructive and documented feedback, Report on effectiveness of training and coaching interventions (pre & post)

Operate within the set policies, Increase Employee Motivation & Job Satisfaction. Keep up-to-date with developments in the BFS Contact Centre Industry so that the leading edge approach is maintained
Comply with all Policies & Procedures to facilitate internal cooperation by leading by example
Domain experience Preferred

**Job Types**: Full-time, Permanent

**Salary**: $22,500.00 - $30,000.00 per month

Ability to commute/relocate:

- Zapopan, Jal.: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Call Quality Analyst in Call Center: 1 year (required)

**Language**:

- English (required)

Work Location: One location

Expected Start Date: 24/02/2023


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