Assoc. Director

**Education**

Bachelor's degree preferred

**Experience**

At least 15+ years in internal operations experience managing Resourcing, P&L, Process & Cost Optimization for multi-layer teams in excess of 1000 headcount.

Experience in fast paced, insights driven environment.

**Position Description**
- Lead, motivate, and support a large team within a complex and demanding environment on site in our Mexico office
- Manage operations and provide recommendations to strategic plans and reviews; prepare and complete action plans; implement production, manage productivity, quality and shrinkage; resolve problems; complete quality audits; identify trends, outliers and insights
- Gain understanding across tools to guide and coach team on quality and user experience towards continuous improvement
- Inspire and motivate employees to perform at their best through positive encouragement and incentive initiatives
- Identify and implement fast paced changes
- Track team performance and provide regular feedback and evaluation
- Gather and Analyze valuable insights to deliver actionable outcomes
- Establish and maintain professional relationships with leaders, internal business lines, and external vendors
- Develop operations process by determining best practices; develop, implement, enforce and evaluate policies and procedures
- Serve as primary point of contact for internal escalations and communicate with the team and devise ways of improving the customer experience, including resolving problems and escalations

**We're looking for**:

- Quick learner: absorb complex product and procedural information, and seamlessly adapt to rapid changes in the product, process and workflow as they occur
- Analytical mindset: understand, analyze and make recommendations for improvement for internal processes, where appropriate
- Great communication skills. Demonstrated experience communicating with people who have varied goals within the same project
- Agile and flexible: Adapt to frequently changing priorities
- Excellent organization skills and attention to detail in a fast-paced environment
- Excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures

**Employee Status **:Full Time Employee

**Shift **:Day Job

**Travel **:No

**Job Posting **:Feb 01 2024

**About Cognizant