On-site Technical Support L2 Especializado en

hace 2 semanas


Guanajuato, México STEFANINI LATAM A tiempo completo

Sé parte de Stefanini En Stefanini somos más de 30.000 genios, conectados desde 41 países, haciendo lo que les apasiona y co-creando un futuro mejor.

Seguro no te quieres quedar fuera

On-Site Technical Support L2 especializado en Hardware y Software IT

¿Por qué te elegiremos? Porque los desafíos que asumirás reflejan tus ambiciones
**Responsabilidades y atribuciones**
Programación de backups automáticos y/o manuales, parcheo, actualizaciones,

análisis de logs, control de accesos, MPs, MCs, estrategias de emergencia,

pruebas BCP.

Mantenimiento correctivo[CRHJ(4] a todos los equipos soportados por IT., los

mantenimientos se deben realizar sin descuidar el monitoreo

Monitoreo de sistemas (Nagios / Syslog), Hi visión, Kiener, Froehlich, Legato,

SMV, EPO, CMC Data center, cámara de la data center, CMC P22, PiWeb,

VersionDog, Bitvise, entre otros.

Mantenimiento predictivo (ejemplo: análisis de discos, análisis de fallas

recurrentes)

Respaldo de PC Industrial con acronis y/o herramienta que aplique.

Control y actualización de inventarios

Control y actualización de Keypass

Control y depuración de aplicaciones

Soporte de aplicaciones: Kiener, Froehlich, Legato, PiWeb, Zenon, SAP

FiCo[CRHJ(5], Android, Version Dog, y las utilizadas dentro de VWM

Actualización de software en PC´s y equipos soportados por el área de IT

Generación de procedimientos y documentación de fallas

Determinación de fallas por medio de Revision de logs de aplicaciones

Análisis y desinfección de virus en PC´s (Kaspersky u otra herramienta)

Reporte con status del monitoreo durante el turno

Llenar bitácora de actividades por turno[C(6]

Ejecución de querys

Levantar incidentes en la herrmienta de SC3

Actualizar y consultar la base de conocimientos para identificar y asignar los

incidentes

Cerrar incidentes con VoBo de Coordinador
**Requisitos y calificaciones**
- Profesional con estudios técnicos en sistemas o informática
- Conocimientos en ITIL Foundation (deseable no obligatorio)
- Conocimiento en metodologías ágiles (deseable)
- Experiência en el manejo operativo de activos, inventarios o almacenes (sin problema con trabajar en alturas)
- 1 año o más de experiência profesional.
- Conocimiento técnico en HW (deseable)
- Conocimiento intermedio de EXCEL.
- Conocimiento de herramientas de gestión de TKTS (deseable)
- Se podrá brindar curso para uso de gruas/montacargas, que no tenga inconveniente con tener que utilizar dicha maquinaria
- inglés por lo menos A2

Somos una empresa global con 35 años de experiência en el mercado, ofrecemos una sólida selección de servicios como: automatización, nube, Internet de las cosas (IoT) y experiência de usuario (UX).

Creemos que la tecnología puede revolucionar una empresa y la innovación es fundamental para fomentar el desarrollo y la competitividad. También valoramos las nuevas ideas y el poder de una mente abierta, por lo que reconocemos que cada talento es esencial para la calidad de nuestros proyectos y especialmente para nuestro progreso.

Mantenemos nuestra excelencia invirtiendo en innovaciones tecnológicas, las mejores alianzas, adquisiciones de empresas en todo el mundo y la contratación de profesionales altamente capacitados.



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