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Complaints Engineer Sr
hace 7 meses
**Vacancy Name**
- Complaints Engineer Sr
**Location of Work**
- Tijuana, Mexico
**Employment Type**
- Full Time Employee
- Analiza los reportes de quejas / reformas del cliente y coordina con otros departamentos la aplicación de acciones preventivas y correctivas
- Coordina la atención de quejas del cliente y reporte de fallas de producto para que se atiendan y registren conforme a los requisitos del Sistema de Calidad
- Resuelve las quejas y los problemas de ordenes en coordinación con otros departamentos según sea necesario para obtener soluciones
- Manejo de las investigaciones de quejas de clientes y reportes reglamentarios
- Genera informes según sea necesario.
- Da seguimiento a la implementación de las acciones correctivas como parte de la respuesta de quejas de cliente.
- Genera reportes de tendencia de quejas para exponer con la alta gerencia.
- Paarticipa en reuniones con clientes para resolver problemas de calidad.
- Atención al detalle, además de habilidades de organización.
- Buenas habilidades interpersonales y de liderazgo.
- Emprendedor/a y puede trabajar con supervisión mínima.
- Computación
- Registros de documentación
- Conocimiento en la norma ISO13485 y la regulación FDA CFR820, EUMDR.
- Conocimiento de CoreTools.
- Ingles avanzado
- Carrera profesional