Quality Analyst

hace 2 días

Miguel Hidalgo, México Credito365 A tiempo completo

CREDITO365 is a leading company in the financial sector that is dedicated to providing digital loans quickly and easily. Our mission is to provide affordable financial solutions for those customers who do not have access to traditional financing tools. With over 10 years of experience in the industry, we have expanded our operations to 14 countries and are proud to launch our branch in Mexico.

**Job Requirements**

Our QA Analyst works to ensure the quality of calls and messages sent to the customer, as well as implementing training strategies that contribute to improved staff performance rates. He/she also makes recommendations on procedures to improve quality and efficiency.

**Responsibilities**:

- Report any risks or suspicious activity identified in collections and customer service communications.
- Monitor metrics for compliance with customer service standards.
- Address escalated customer complaints or comments and develop action plans to address them.
- Provide individual and group feedback to improve quality and customer service levels.
- Assist in the timely and effective training of executives to develop and improve their skills and performance.
- Generate periodic performance reports.
- Bachelor's degree in Management, Economics, Finance, Accounting or related field.
- Advanced English level C1-C2
- Minimum 1 year experience in quality monitoring or training positions in the call center industry.
- Knowledge of quality assurance metrics.
- Familiarity with REDECO, CONDUSEF and PROFECO obligations.
- Intermediate proficiency in Microsoft Office, especially Excel, Word and Outlook.
- Strong communication skills.
- High degree of honesty and desire for professional development.
- Results oriented and goal oriented.

**We offer**:

- Base salary of $20,000 to $25,000 per month, depending on experience and skills.
- Benefits of law from the first day of work (Social Security, Vacation Bonus 25%, 15 days of Aguinaldo, 12 days of Vacation in the first year).
- Bonus scheme applicable after passing the training period.
- Home office 2 times per week after the probationary period.
- Referral bonus and major medical insurance.
- Working hours from Monday to Friday from 8 am to 5 pm, with Saturday shifts (to be confirmed).
- Job stability and short/medium term growth opportunities.

Tipo de puesto: Tiempo completo

Sueldo: $20,000.00 - $25,000.00 al mes

Beneficios:

- Seguro de vida

Pago complementario:

- Bono de productividad

Tipo de jornada:

- Turno de 10 horas

Lugar de trabajo: Empleo presencial

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