Oracle Dba

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**_Puebla_**_, _**_Mexico_**_ _**
**- Senior Oracle DBA is responsible for maintaining and implementing database related activities, security and establishes policies & procedures for complex database management against agreed SLAs to ensure database service availability and reliability.

**General Accountabilities**
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Operate effectively with mínimal supervision and within a clear accountability framework.**:

- ** Liaise with Database Service Engineer on formalization/documentation of processes, procedures, standards, guidelines, template solutions, etc.**:

- ** Provide Oracle DBA specific services to other parts of the organization such as Service Engineering and other Run & Maintain teams.**:

- ** Use of end-to-end ITIL processes and tools in order to manage incidents, changes, assets, and service interruptions.**:

- ** Promoting use of end-to-end processes such as incident management, change management, and situation management.**:

- ** Ensure appropriate escalation actions are taken, using the global tools and processes available.**:

- ** Involved in any operational changes to the service, organization, tools and processes.**:

- ** Interface with other parts of the Hosting & Storage delivery organization in an open and constructive way.**:

- ** Asset Management: contribute to a 100% accurate administration of supported assets, agreed service levels and billing.**:

- ** Work to solve problems, produce documentation, and share learning with counterpart teams.**:

- ** Participate in on-call pager rotation for reactive support and respond to monitoring alerts in a timely manner.**:

- ** Ensure that work is properly documented and saved in a central repository according to specific service guidelines.**:

- ** Maintain a high level of Customer Satisfaction.**:

- ** Conveys goals and objectives clearly, interprets customers’ requirement and implement the expected service delivery.**:

- ** Services impact: high indirect accountability; downtime of database services would have major potential impact on the customer’s business.**:
**Job Qualifications**

**Education**:

- ** Bachelor's degree preferred.**:

- ** ITSM foundation training required.**:

- ** Preferred with certified in Oracle Database.**:
**Technical Skills**
- **
3+ years of experience in a multi-disciplined IT environment with strong background in service delivery, operational support, and proactive management.**:

- ** 5+ years of experience with Oracle RAC DBA.**:

- ** 10+ years of experience in an IT function.**:

- ** Excellent technical knowledge of Oracle 18c/12c/11gR2, Oracle RAC 11gR2/11gR1 on Linux and UNIX. Accreditations like Oracle Certified Professional are a plus.**:

- ** Experience with Oracle single node cluster.**:

- ** Experience with integration and support of backup software (Net Backup, RMAN).**:

- ** Experience with Oracle database migrations upgrades and patching.**:

- ** Oracle Database Tuning and Performance - usage of statspack, AWR, ADDM, ASH and UNIX native commands.**:

- ** Oracle DataGuard Physical Standby configuration, build and support including DataGuard Broker.**:

- ** Having knowledge of MSSQL / MYSQL / DB2UDB database is plus.**:

- ** Storage considerations for Oracle Database Performance.**:

- ** Oracle backup and recovery configuration and procedures.**:

- ** Oracle Enterprise Manager/Grid Control for environment standardization.**:

- ** Understanding of server and storage technology, especially in the area of High Availability.**:

- ** Data gathering and analysis skills (for the internal performance monitoring and Service Level management).**:
**Professional Skills**
- ** Fluent English language skills required: verbal and written communication.**:

- ** Self-motivated and disciplined.**:

- ** Strong stakeholder relationship management skills.**:

- ** Strong investigative and analysis skills.**:

- ** Strong technical and process design and implementation skills.**:

- ** Strong communication and presentation skills along with the ability to work in a highly collaborative environment.**:

- ** Ability to work creatively and analytically in a problem-solving environment.**:

- ** Manages multiple priorities in a high-pressure environment.**:

- ** Have strong inter-personal and communication skills: capable of training users in complex topics and making presentations to internal groups.**:

- ** Able to write intricate system and user documentation. Capable of writing and explaining purchase justifications.**:

- ** Proven experience working within incident, problem and change management programs and developing maintenance plans related to storage environments is preferred.**:

- ** Strong interpersonal skills to interact with fellow team members, fellow GITI teams both regionally and globally, customer project resources for project-type activities, and various customer and customer segment representatives.**:
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**Benefits**:
Medical, Dental, Vision and Life Insurance. S