Aruba Latam Omc Care Agent

hace 4 días

Guadalajara, México Hewlett Packard Enterprise A tiempo completo

Aruba LATAM OMC Care Agent

This role has been designated as ‘Edge’, which means you will primarily work outside of an HPE office.

Aruba is redefining the “IT EDGE”. Creating new customer experiences by building intelligent spaces and digital workspaces. We are focused on campus, branch, mobility and the IoT to transform business models with the combined power of compute, context, control and secure connectivity.

Executes operational activities related to quote, price, configuration, deal registration, order management process, invoicing, and contract life-cycle management to ensure that sales orders are successfully completed from quote to delivery and credited appropriately assigned for sales compensation. Produces deal documentation and configures systems to reflect ordering processes. Generates invoices and client billing in accordance with service and product agreements. Records, updates, and validates customer and deal information in systems produces reports and analyses of sales processing activities.

**_ How you'll make your mark:_**
- Supports sales processing activities and process improvement for an assigned area, account, or process
- Demonstrates capability and understanding of requirements in all areas of sales processing
- develops client interaction and negotiation skills
- Reviews process evaluation results to perform analysis, identify issues and opportunities and provide data to resolve client claims or inquiries
- Communicates analysis results to internal stakeholders
- implements specified changes to processes or tool to improve performance and increase customer satisfaction

**_ About you:_**
- Bachelor's degree in Business Management or equivalent
- Typically, 2-4 years’ experience
- Experience implementing policies, processes, and analytics methods to support client sales processing
- Understanding of business and sales processing tools, systems, and practices
- Familiarity with reviewing and interpreting client agreements
- Strong written and verbal communication skills
- mastery in English and local language.
- Ability to effectively communicate sales processing plans, proposals, and results and negotiate options

**Join us and make your mark**

We offer:

- A competitive salary and extensive social benefits
- Diverse and dynamic work environment
- Work-life balance and support for career development
- An amazing life inside the element Want to know more about it?

HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT and Affirmative Action employer. We are committed to diversity and building a team that represents a variety of backgrounds, perspectives, and skills. We do not discriminate and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global diverse team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together.

Hewlett Packard Enterprise Values:
Partnership first: We believe in the power of collaboration - building long term relationships with our customers, our partners and each other

Bias for action: We never sit still - we take advantage of every opportunity

Innovators at heart: We are driven to innovate - creating both practical and breakthrough advancements

HPE is an EOE / Female / Minority / Individual with Disabilities /

At HPE our goal is to provide equal opportunities, work-life balance, and constantly evolving career opportunities.

If you are looking for challenges in a pleasant and international work environment, then we definitely want to hear from you.

Then let’s stay connected

aruba #mexico #Ll-Hybrid

**Job**:
Supply Chain & Operations
**Job Level**:
Intermediate

**Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.**

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.

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