Supervisor, Cta

At ICON, it’s our people that set us apart. Our diverse teams enable us to become a better partner to our customers and help us to fulfil our mission to advance and improve patients’ lives.

Our ‘Own It’ culture is driven by four key values that bring us together as individuals and set us apart as an organisation: Accountability & Delivery, Collaboration, Partnership and Integrity. We want to be the Clinical Research Organisation that delivers excellence to our clients and to patients at every touch-point. In short, to be the partner of choice in drug development.

That’s our vision. We’re driven by it. And we need talented people who share it.
If you’re as driven as we are, join us. You’ll be working in a dynamic and supportive environment, with some of the brightest and the friendliest people in the sector, and you’ll be helping shape an industry.

This is an exciting opportunity to effectively line manage Senior and Clinical Trial Assistants (CTA) staff to ensure productivity, quality performance and continuous development.

**Wat will you do**:

- Assist with development and implementation of CTA training materials and presentations
- Ensure and support the development of tools, templates and processes for regional and global use as appropriate
- Ensure that clear goals and objectives for performance are set and understood
- Conduct timely CTA performance reviews and appraisals by acquiring feedback on CTA performance from Clinical Trial Managers and others as required
- Ensure CTAs are meeting performance expectations and take appropriate remedial actions as required
- Oversight over CTA activities to ensure quality deliverables, including, but not limited to
- Timely preparation of agenda and meeting minutes
- Ensuring TMF is maintained and up to date
- Ensuring tracking of PI payments and escalation where payments are outstanding
- Ensuring compliance with project-specific tracking
- Ensuring utilization of appropriate CTMS and other tracking tools
- Monitor and evaluate CTA workload and liaise with Resource Management and the relevant Clinical Trial Manager as needed to ensure appropriate allocation of resources and optimal utilization and workload
- Make recommendations for CTA promotions
- Ensure induction and orientation for new hires is conducted and assign mentor CTA as appropriate
- Address issue escalation of findings related to the quality of performance of CTA activities
- Implement QC activities as necessary and monitor required quality metrics

**What will you need**:

- Complete Graduation
- Availability to work Office Based - Insurgentes - Mexico City
- At least 1 year experience as a Team Leader
- At least 3 years experience with Clinical Trials

LI-Onsite

LI-AR2

Benefits of Working in ICON:
Our success depends on the quality of our people. That’s why we’ve made it a priority to build a culture that rewards high performance and nurtures talent.

We offer very competitive salary packages. And to keep them competitive, we regularly benchmark them against our competitors. Our annual bonuses reflect delivery of performance goals - both ours and yours.
We also provide a range of health-related benefits to employees and their families and offer competitive retirement plans - and related benefits such as life assurance - so you can save and plan with confidence for the years ahead.
But beyond the competitive salaries and comprehensive benefits, you’ll benefit from an environment where you are encouraged to fulfil your sense of purpose and drive lasting change.

ICON is an equal opportunity and inclusive employer and is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.