Business Process Analyst Iii

hace 8 meses

Santa Catarina, México Caterpillar A tiempo completo

**Career Area**:
Business Technologies, Digital and Data

**Your Work Shapes the World at Caterpillar Inc.**

When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

**Role Definition**
As a business process analyst within the Digital Supply Chain, you will be responsible for leading deployment and adoption of the Network Planning and Execution (NPE) tools within the enterprise, through engagement with business partners in the product groups and procurement and facility supply chain teams as well as external supply base in specific regions. In addition, this role will participate and assist with developing the functional requirements for NPE business processes in support of continuous improvements, and support with tests, training and implementation of these developed capabilities.

**Responsibilities**
- Leads deployment of the NPE modules with regional facilities and suppliers in NA and SA regions
- Supports adoption of the NPE modules within the enterprise and externally with the supply base through training, addressing data discrepancies and working with procurement/supply chain teams for supplier capacity data.
- Execute customer support processes and activities for the implementation of new or existing functionalities.
- Help with design, and test new or enhanced functionalities within NPE modules.
- Execute translating client's requirements to functional documentation, participate in technical designs and test plan with coaching and training.
- Understand customer improvement feedback and collaborate with digital product owners to identify opportunities in product roadmaps for improvements.

Employee is also responsible for performing other job duties as assigned by Caterpillar management from time to time.

**Skill Descriptors**
Business Analysis: Knowledge of business analysis and the set of tasks, techniques and tools required to identify business needs; ability to recommend solutions that deliver value to stakeholders.

Level Working Knowledge:

- Analyzes the value of a business and its functions through the value estimation of assets.
- Applies the prerequisites to a project before starting the business analysis process.
- Collaborates with stakeholders, development teams, testing teams, etc., to deliver business solutions.
- Documents the business case to justify the requirements of time and resources of a project.
- Utilizes diverse analysis tools and methodologies to group different business activities based on shared characteristics or similarities.

Analytical Thinking: Knowledge of techniques and tools that promote effective analysis; ability to determine the root cause of organizational problems and create alternative solutions that resolve these problems.

Level Working Knowledge:

- Approaches a situation or problem by defining the problem or issue and determining its significance.
- Makes a systematic comparison of two or more alternative solutions.
- Uses flow charts, Pareto charts, fish bone diagrams, etc. to disclose meaningful data patterns.
- Identifies the major forces, events and people impacting and impacted by the situation at hand.
- Uses logic and intuition to make inferences about the meaning of the data and arrive at conclusions.

Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.

Level Extensive Experience:

- Communicates to clients regarding expectations of all parties.
- Participates in negotiating the terms of the business relationship.
- Conducts periodic reviews of work effort, progress, issues, and successes.
- Maintains productive, long-term relationships with clients or vendors.
- Creates opportunities to educate support teams on client priorities.
- Empowers others to establish collaborative, healthy relationships.

Level Working Knowledge:

- Identifies key players, criticalities, roles, and responsibilities.

User Acceptance Testing (UAT): Knowledge of UAT activities, tasks, tools and techniques; ability to design, implement and evaluate acceptance tests for end-users.

Level Extensive Experience:

- Applies user acceptance testing in typical software development scenarios.
- Critiques user acceptance plans for appropriateness and completeness.
- Collects input from end users and product usage to define the testing environment and acceptance criteria

Level Extensive Experience:

- Creates strong relationships with process partners to deliver on business objectives.
- Adapts documents and presentations for the intended audience.
- Demonstrates both empathy and as

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