Ibs Manager

**Head of Business Service Center NAM**

**About the job**

We are looking for an inspirational leader and performance driven profile, ready to lead the change of our Business Service Center at Ramos, Mexico

The Head of Business Service Center NAM is responsible for translating service demands and process governance guidelines from various processes, such as hire to retire, record to report, among others, into efficient execution through a strong regional team to guarantee service level performance. Your focus lies on providing robust problem-solving support, sense of urgency and customer-centric mindset to drive the team performance.

The Purchasing Professional Senior will travel both domestically and internationally with about 15% travel time.

**The Head of Business Service Center NAM tasks will include**:

- Collaborate closely with Global Process Owners (GPOs) and the IBS Business Partner to understand our internal clients’ challenges and needs as well as process governance guidelines
- Accountable for continuous improvement of current services provided
- Manage execution of services and monitoring delivery according to agreed service levels
- Ensure smooth transition of new services and constantly seek for BSC scope enlargement opportunities
- Guarantee timeline implementation of projects
- Track performance KPIs tracking and their respective action plans, whenever applicable
- Prepare ad-hoc analysis and executive presentations
- People strategy and routine management, including area budget

**About you**

Do you have:

- University degree in the field of Finance, Economics, Business Administration, and Engineering or similar at any University of Applied Sciences
- 5-8 Years’ Experience in Managing or being involved in the management of a BSC
- Strong expertise in MS Office (Excel, Power Point, Power BI, Teams)
- Excellent knowledge in English is required
- SAP is a plus
- Good understanding of business processes
- Strong experience in the function and leadership role desirable
- Sense of urgency and analytical skills that can provide forward-thinking solutions with a holistic view
- Positive mindset, and strong decision-making ability

**What we bring to the table**

As a much-valued employer:

- We offer you a varied and challenging role within the world market leader that is driving positive change
- We give you the opportunity to take part in shaping the future of the industry leader in innovative technology
- **Amazing benefits Christmas Bonus, Food vouchers, Life insurance, Disability Insurance, and more**

**About RHI Magnesita**

RHI Magnesita is the result of the combination of RHI and Magnesita to form the global leading supplier of high-grade refractory products, systems, and services. With more than 14,000 employees across more than 40 countries and 3.1 billion in revenues we are the driving force of the refractory industry.

**Learn more about us and follow us at**:
**Find us on**:LinkedIn, Facebook, Instagram, YouTube