Senior Customer Quality Engineer

hace 2 semanas


Mexicali, México Emprego MX A tiempo completo

Descripción y detalle de las actividades

Job Description: Responsible for overseeing and resolving customer complaints pertaining to the assembly and product testing process. This includes conducting thorough investigations, performing root cause analyses, implementing corrective actions, and preparing comprehensive reports. Additionally, providing essential support to the organization regarding product and manufacturing process matters. Tasks and responsibilities:

- Customer complaints handling, ensuring effective problem-solving process with internal organizations, driving root cause analysis, and ensuring the effectiveness of containment activities, corrective actions & preventive actions.
- Write the 8D reports jointly with representatives of involved departments in the organization.
- Support monitoring of problem-solving quality performance and reporting to management (quantity of cases, response time, ppm, etc.).
- Analyze, and identify top detractors, define complaints & ppm reduction programs, and drive continuous improvement projects with relevant departments in the organization.
- Contribute to the Company customers’ quality management strategy in collaboration with the quality management and support its implementation and effective completion.
- Follow up and final disposition of rejected/returned products and related credits.
- Quality tools and problems solving methods training/coaching.

Experiência y requisitos

Professional requirements: Excellent analytical skills and strong problem-solving methods (i.e. fishbone diagrams, 5Why/2H analysis). GD&T and Statistical knowledge are a plus. Self-driven, hands-on, customer-oriented, team player, excellent communication skills, leadership in a matrix organization, fact-based decision-making. Negotiation, prioritization, empathy, flexibility. Knowledge of relevant industry standards: ISO 9001, IATF 16949, AS 9100, ISO 13485. Knowledge of automotive core tools: FMEA, MSA, SPC, PPAP, APQP. Knowledge of failure mechanisms of metal mechanics & plastic products a plus. Knowledge of failure analysis to root cause finding (i.e. Shainin Red-X, VDA 8-Ds, AIAG CQI-20). Knowledge of quality controls for the assembly manufacturing process. Knowledge of metal mechanic products and process development. Verbal and written communication skills. Engineering degree (Master is a plus) in Mechanical Engineering, Mechatronics, Industrial or equivalent 5-10 years of professional experience in a quality organization (i.e. metal mechanic products or as a tier-one automotive supplier). Proficiency with usual MS Office tools. Statistical analysis tools (i.e. Minitab, Six Sigma) a plus.

Organización

Accuride International, S.A. de C.V.

Giro

Maquiladora (Export.)

Actividad principal

Diseño, fabricación y venta de correderas metálicas.

Número de empleados

1100

**Área** Calidad

**Contrato** Permanente

**Turno** Diurno

**Jornada** Tiempo Completo

**Horario** Lu-Vie 7:00 am - 4:30 pm

**Estudios** Titulo Profesional

**Sexo** Indistinto



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