Customer Success Manager

hace 6 meses

Tlahuac, México PayPal A tiempo completo

At PayPal (NASDAQ: PYPL), we believe that every person has the right to participate fully in the global economy. Our mission is to democratize financial services to ensure that everyone, regardless of background or economic standing, has access to affordable, convenient, and secure products and services to take control of their financial lives.

Job Description Summary: Onboarding and Growth Account Manager for Brazil/LATAM XB and Mexicos

**Job Description**:
We are seeking a Growth Executive for a Team Business Servicing Experts; you will be responsible for providing exceptional customer experience and end-to-end solutions for our High Potential Merchants globally. This position enables us to build a stronger relationship with our High Value merchants and deepen our connections by ensuring these merchants are set up optimally for future success to unlock their growth potential. You will work in a metrics-driven high-velocity Sales environment with a team of Inside Sales Leaders and business portfolio managers to work in-revenue protection and revenue growth of various merchant segments across Small and Medium Business (SMB) for the Brazil/LATAM XB and Mexico markets

A successful Growth Executive exhibits strong ownership and communication skills. They excel at customer interaction through delivering empowered effortless experience with practical solutions and proactive education to address future growth opportunities.

**Responsibilities**:

- Outreach to Merchants across International markets to build relationships and manage their account and help with friction resolution, such as limitations.
- Understand and articulate key business drivers and overcome merchant objections by effectively communicating the PayPal value propositions
- Ensure the SMB Portfolio grows above Benchmark levels of Revenue and Transaction Margin growth.
- Ensure Revenue protection of existing portfolios by monitoring and actioning Merchant performance metrics like - Chargeback Rate, Authorization Rate, Share of checkout etc, Churn, etc.
- Engage stakeholders and build strong partnerships with internal teams such as Risk, Compliance and Product teams to facilitate merchant transactions
- Develop Portfolio strategies to grow high potential accounts in the US market using Pricing intervention’s, Product Upsell and cross sell, Risk Mitigation and other value adds.
- Keep abreast with various international markets and their competition landscape and Payment Industry Trends.
- Own your own learning and work to develop skills through all knowledge channels, tools, resources about PayPal's business, adjacencies, new features, products, policies, and services.

**Requirements**:

- Bachelor's Degree
- 2+ years experience in Merchant facing Roles preferably in Sales or Customer Support
- An excellent communicator in Portuguese, Spanish and English. Additional languages such as French will be beneficial but not essential.
- Results-driven with Revenue growth as a KPI
- Comfortable working in a high pressure, target-driven, fast paced environment with competing priorities - able to shift focus based upon organizational needs
- Ability to learn on the fly, multitask and effectively use tools to identify and solve.
- Ability to work collaboratively and effectively across silos to drive empowered experiences
- Strong change agility and ability to respond and pivot quickly.
- Analytical strengths - Monitoring, collaborating to elevate drivers and impacts
- Must be quality and detailed oriented with strong working knowledge of the internet, e-commerce, and suite of Microsoft Office products
- Preferably previous experience with using Salesforce for pipeline management and comfortable in using multiple online tools, dashboards and CRM to derive actionable information.
- Strong interpersonal and time-management skills.

Our Benefits:
At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.

Who We Are:
As part of PayPal’s commitment to employees’ health and safety, we have established in-office Covid-19 protocols and requirements, based on expert guidance. Depending on location, this might include a Covid-19 vaccination requirement for any employee whose role requires them to work onsite. Employees may request reasonable accommodation based on a medical condition or religious belief that prevents them from being vaccinated.

  • Customer Success Representative

    hace 6 meses

    Tlahuac, México DiliTrust A tiempo completo

    Customer Success Representative For over 20 years, DiliTrust has been supporting legal departments in their **digital transformation **and is one of the world´s leader in** LegalTech. **We have offices in Paris, Madrid, Milan, Montreal, Toronto, Mexico and Lima. More than 2000 companies are using our products in over 50 countries. Are you passionate about...

  • Customer Success Manager

    hace 6 meses

    Tlahuac, México Salesforce A tiempo completo

    Job Category Customer Success Job Details **About Salesforce** We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your...

  • Customer Success Manager Mexico

    hace 6 meses

    Tlahuac, México Moove A tiempo completo

    **About Moove** Moove is on a mission to democratise access to vehicle ownership for mobility entrepreneurs across the world. Our vision is to build the largest integrated vehicle financing platform using technology & future productivity to scale. By doing so, we are creating sustainable jobs for mobility entrepreneurs globally. **About the Role** Moove...

  • Customer Success Manager

    hace 5 meses

    Tlahuac, México Venafi A tiempo completo

    There are 2 actors on a network, people and machines. Just as usernames and passwords are used by people to access machines, machine identities are used by machines to identify and access each other. Venafi is the inventor of the technology that manages and protects machine identities, the most important security initiative in our Global 5000 customers. We...

  • Customer Success Manager

    hace 6 meses

    Tlahuac, México Cobee A tiempo completo

    **About Us & Our Culture**: We, employees, need a much more engaging solution around our compensation, and that’s why Cobee was born. Since we created Cobee back in November 2018, our vision has been unwavering**:to become the most desirable solution for employees to get compensated at work**. As we fight for that vision, **we truly believe that we can...

  • Customer Success Account Manager

    hace 5 meses

    Tlahuac, México DocuSign A tiempo completo

    **Company Overview**: Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until...

  • Associate Customer Success Manager

    hace 6 meses

    Tlahuac, México 6sense A tiempo completo

    **Our Mission**: 6sense is on a mission to revolutionize how B2B organizations create revenue by predicting customers most likely to buy and recommending the best course of action to engage anonymous buying teams. 6sense Revenue AI is the only sales and marketing platform to unlock the ability to create, manage and convert high-quality pipeline to...

  • Customer Success Manager

    hace 5 meses

    Tlahuac, México Omarketing A tiempo completo

    **Importante empresa de tecnología** - Solicita Customer Success_ **Requisitos**: - Lic terminada en áreas Administrativas titulado - Experiência mínima 1 año - Ingles **Ofrecemos**: - Sueldo $25,000 mensual - Prestaciones de ley - Horario de trabajo 9 a 6 - Días a laborar de Lunes a Viernes - Sistema Home Office - Contrato directo con...

  • Customer Success

    hace 6 meses

    Tlahuac, México Latam Business School A tiempo completo

    En LATAM Business School, el éxito de nuestros clientes es nuestra prioridad. Buscamos un Customer Success Manager que asegure la máxima satisfacción y fidelidad de nuestros clientes a través de un soporte excepcional y personalizado. **Ofrecemos**: - Formación constante en producto y habilidades de servicio al cliente. - Sueldo base y bonificaciones...

  • Retention/customer Success Manager

    hace 5 meses

    Tlahuac, México Thomson Reuters A tiempo completo

    **Retention/Customer Success Manager**: Are you passionate about the chance to bring your experience to a world-class company that is market-leading for both content and technology? If yes, we are looking for you! Join our team! The Retention/Customer Success Manager leads a Client Management/Customer Success team accountable for nurturing and growing an...

  • Customer Success Admin

    hace 6 meses

    Tlahuac, México Rockwell Automation A tiempo completo

    Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale,...

  • Aplus-customer Success Manager

    hace 5 meses

    Tlahuac, México Aplus Logistics, S. A. de C. V. A tiempo completo

    **Role And responsabilities**: - Responsible for customer success, being in charge of the Key Account Managers team; creating synergy with operational, financial and technological areas for the development of active customers, ensuring exponential growth of active business. - 3 to 5 years of experience and knowledge of the logistics sector, creating,...

  • Customer Success Manager en Ciudad de México

    hace 6 meses

    Tlahuac, México ISPROX A tiempo completo

    Desde ISPROX abrimos un proceso de selección para compañía global, que combina innovación tecnológica con expertise en HR para impulsar el éxito de las iniciativas y programas de sus clientes. Seleccionaremos la posición de: **Customer Success Manager** **Perfil**: - Licenciatura en Marketing - Tres años de experiência en un cargo similar -...

  • Customer Success Executive

    hace 6 meses

    Tlahuac, México Xepelin A tiempo completo

    **¿Qué estamos buscando?** Estamos buscando al mejor **Customer Success Executive**, para ser parte de nuestro equipo. Las funciones principales del puesto consisten en ser el primer punto de contacto de los clientes con Xepelin ayudándoles a solucionar sus dudas, bajar el feedback de cliente con Customer Success para realizar mejoras en la plataforma....

  • Customer Success Manager

    hace 6 meses

    Tlahuac, México Vinneren Consulting Sa de CV A tiempo completo

    Importante y novedosa empresa en el giro de Tecnología está en búsqueda de Customer Success Manager con el siguiente perfil. OBJETIVO: alcanzar y consolidar la **lealtad del cliente** al fomentar relaciones duraderas y estrechas con el usuario. Al mismo tiempo, su gestión está enfocada en suplir las necesidades del consumidor a largo plazo. Permanecer...

  • Customer Success Executive, Startup América Latina

    hace 6 meses

    Tlahuac, México AIRA A tiempo completo

    **Descripción empresa**: **Funciones del cargo**: ¿Te gustaría trabajar en uno de los Startups más exitosos de América Latina, que aplica Inteligencia Artificial a Recursos Humanos? AIRA es un Startup que utiliza Inteligencia Artificial para la selección de personas 10x más rápido y económico con 89% de satisfacción de los postulantes y 91% de...

  • Customer Success Representative

    hace 5 meses

    Tlahuac, México MDC Data Center A tiempo completo

    **We have an exciting opportunity for you to join our team in Mexico** as a Customer Success Representative!** **Are you passionate about delivering exceptional customer experiences and building strong, lasting relationships? Do you thrive in dynamic environments where no two days are the same? If so, we have an exciting opportunity for you to join our team...

  • Customer Success Coordinator

    hace 5 meses

    Tlahuac, México PosterPOS A tiempo completo

    **Customer Success Coordinator** **Who we are** Our mission is to make running a business easier for every entrepreneur. We work hard to develop simple and easy software. We aim to make every customer interaction as simple and easy as possible. **Job Activities** - Analyze customer usage, health metrics, and support patterns to identify accounts at risk...

  • Customer Success Operations Specialist

    hace 5 meses

    Tlahuac, México TigerConnect A tiempo completo

    TigerConnect transforms healthcare with the industry’s most widely adopted clinical collaboration platform - uniquely modernizing the way doctors, nurses, care teams, patients, and data connect. With solutions spanning care team communication, scheduling automation, alarm management and event notifications, nurse call, patient engagement and more, we...

  • Customer Success

    hace 6 meses

    Tlahuac, México DB Soluciones A tiempo completo

    **Vacante para la empresa DB Soluciones en Cuauhtémoc, Ciudad de México**: customer success. Lic. en Contabilidad Indispensable contar con equipo de cómputo e internet INDISPENSABLE Experiência mínima de 2 años en venta consultivas. **Responsabilidades**: VENTAS Consultivas Entender las necesidades de los clientes. Realizar demostraciones...