Customer Service
hace 2 semanas
_**Education/ Experience**:_
**High School diploma or GED**
**High English level**
**3+ years industrial customer service experience.**
**Experience with EDI, SIGIP and SAP systems strongly preferred.**
**Working knowledge of manufacturing systems.**
**Experience processing customer orders and releases and the ability to manage the supporting documentation.**
- **MAIN RESPONSIBILITIES**:_
**Edits orders received for price and nomenclature.**
**Informs customer of unit prices, shipping dates, and additional information needed by customer**
**Data entry into computer.**
**Prints shipment documents and forwards to Customer Service Supervisor for review.**
**Records or files copy of orders received.**
**Prepares invoices and shipping documents.**
**Resolves service needs, questions and complaints by telephone or written correspondence through gathering, researching and analyzing information, and escalate unresolved issues to management as needed.**
**Maintains a calm and professional demeanor when handling demanding situations**
**Collaborates with production planners on the customer schedule changes and proactively communicates with both internal teams and customer on solutions.**
**Address issues that impact servicing our customers and seek resolution tactics.**
**Receives and checks customer complaints.**
**Assists in maintain IATF16949/ ISO9000 requirements within the department.**
**Performs other duties as needed or as directed by the Customer Service Supervisor and/or Logistics Manager.**
Tipo de puesto: Tiempo completo
Salario: $40,000.00 - $45,000.00 al mes
Horario:
- Lunes a viernes
Prestaciones:
- Seguro de gastos médicos
- Seguro de gastos médicos mayores
- Seguro de vida
- Servicio de comedor
- Vales de despensa
Tipos de compensaciones:
- Bono anual
- Bono de asistencia
- Bono de productividad
- Bono de puntualidad
- Bono mensual
Puede trasladarse/mudarse:
- Ramos Arizpe, Coah.: Trasladarse al trabajo sin problemas o planear mudarse antes de comenzar a trabajar (Obligatorio)
Idioma:
- Inglés (Deseable)
-
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