Supervisor Technical Support

hace 3 meses

Ciudad de México CDMX Zebra Technologies A tiempo completo

**Remote Work: Yes**

**Overview**:
At Zebra, we are a community of innovators who come together to create new ways of working to make everyday life better. United by curiosity and care, we develop dynamic solutions that anticipate our customer’s and partner’s needs and solve their challenges.

Being a part of Zebra Nation means being seen, heard, valued, and respected. Drawing from our diverse perspectives, we collaborate to deliver on our purpose. Here you are a part of a team pushing boundaries to redefine the work of tomorrow for organizations, their employees, and those they serve.

You have opportunities to learn and lead at a forward-thinking company, defining your path to a fulfilling career while channeling your skills toward causes that you care about - locally and globally. We’ve only begun reimaging the future - for our people, our customers, and the world.

Let’s create tomorrow together.

Oversees the day-to-day work of technical support specialists engaged in engineering activities including test, check-out, and/or assembly of products.

**Responsibilities**:

- Ensures resources maintain compliance with quality process and standards
- Establishes and maintains lines of communication with engineering and software development on design, reliability and maintenance issues; reports trends, identifies urgent crises and recommends solutions to complex issues
- Manages and champions trainings to improve technical knowledge of the support team; ensures technicians are properly trained and able to provide accurate and responsive solutions
- Acts as an escalation point to analyze and interpret test information to resolve complex design-related problems
- Estimates timeframes for complex projects and oversees the completion of assignments within specified time, quality, and cost parameters
- Identifies process improvement and verification activities; develops and applies technical and quality improvement techniques

**Qualifications**: Required Qualifications**:

- Information Technology Engineer, IT-Systems-Manager
- 8+ years of experience
- Prior supervisory or management experience preferred
- Fluent level of English (written and verbal) as well as local language as applicable
- Background in technical support preferred

**Preferred Qualifications**:

- Demonstrates strong customer service and communication skills
- ITIL

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