IT Analyst

hace 3 semanas

Colonia Santa Fe, México Gates Corporation A tiempo completo

Are you inspired by challenging the status quo? Do you thrive in collaborative environments that drive results? If so, Gates could be for you.

Let's simplify it, think belts and hoses. Found in motorcycles, conveyor belts, cars, tractors, blenders, vacuum cleaners, bicycles, & 3D printers just to name a few. Because why not do it all?

**WHAT TO EXPECT**

As an innovation leader, we look for ambitious, forward thinking, open-minded and well-rounded individuals to join our global team. Located in our Santa Fe office, you will playing a critical role within our Americas Commercial organization, helping to drive sales effectiveness and productivity across the demand, lead, and revenue generation sales process.

**Key responsibilities**:

- Ensure end users have access to the tools and systems provided by the company, ensuring data availability, reliability and performance.
- Resolve and close end user incidents and service requests, ensuring proper documentation and aligning to IT SLA's. Execute and document changes.
- Lead and execute the technological changes required and promoted by the organization, ensuring adequate documentation
- Work and collaborate in new IT projects aim to optimize, automate and improve end user processes and daily operation activities.
- Focus on continuous improvement, optimization, and automation
- Look for efficiency and simplicity in all daily tasks and activities
- Align to corporate IT standards, architectures, and global strategies
- Manage the life cycle of IT hardware and software

**Technical expertise**:
**Problem solving**

Solves routine IT issues by analyzing possible solutions, using experience, judgment and precedents; receives mínimal guidance in problem-solving; uses corporate tools to log and track issues resolutions, new requirements and configuration changes

**Leadership**

Act as a technical resource for end users; may lead IT projects with limited risks and resource requirements

**Functional knowledge**

The position requires expanded conceptual knowledge in personal computers, operating systems, LAN and Wireless networks, servers and databases, monitoring IT tools, etc.

**ABOUT YOU**
- 3 to 5 years of IT work experience, supporting and maintaining IT infrastructure technologies
- Bachelor's Degree in Computer Science, Information Systems, or another related field.
- Excellent interpersonal, written and oral communication skills, and ability to communicate in both technical and non-technical language with all levels of staff and management
- Ability to identify requirements/needs, assess solutions and provide recommendations
- Ability to work in a collaborative environment and influence others
- Solid knowledge in Microsoft 365, Cisco platforms, Windows Servers, desktop environment, collaboration tools and security tools
- Highly passionate and self-motivated
- Enthusiastic and dynamic with positive service attitude
- Willing to lean from others and share knowledge among the team
- Teamwork
- Analytical and results oriented
- Focused in continuous learning
- Have extreme confidentiality

**WHY GATES?**

Founded in 1911 in Denver, Colorado, Gates is publicly traded on the NYSE. While we might operate in a vast amount of time zones we operate as 'One Gates' and have a common goal of pushing the boundaries of materials science. We invest in our people, bringing real-world experience that enables us to solve our customers' diverse challenges of today and anticipate those of tomorrow.

**WORK ENVIRONMENT**

At Gates, we believe that we are better together. Proximity has been important to our success over the years as there are critical items that are simply better when done together. One of those critical items is efficient collaboration. We cannot underestimate the power of informal conversations and connecting face-to-face with our coworkers.

While performing the duties of this job, the employee is frequently required to sit; use hands and fingers to work with objects, tools, or controls; and use office equipment including computers, telephones, and/or copiers/scanners. The employee must frequently lift and/or move up to 10 pounds.

Gates is an Equal Opportunity and Affirmative Action Employer and is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of race, sex, color, religion, age, disability, pregnancy, citizenship, sexual orientation, gender identity, national origin, protected, genetic information, marital status, or any other consideration defined by law.

**ARE YOU DRIVEN BY POSSIBILITY?**

**#LI-KI

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