Associate Product Engineer

hace 3 meses

Ciudad de México CDMX Progressive Automations A tiempo completo

**Progressive Automations is one of the top manufacturers and distributors of linear actuators and home/office automation (see Progressive Desk subsidiary). We have over a decade of experience in the industry and are quickly growing. Our goal is to lead the industry in innovation while bringing you premium quality products at an affordable price. Our creative, energetic and innovative team has the experience of working together with different customers, from automation enthusiasts, hobbyists to large scale partners. We are constantly developing our skills and knowledge of the industry while we also make sure to have a bit of fun in life**

**Responsibilities**:
As an Associate Product Engineer (APE) for the B2C Team, you will play an essential role in supporting our customers by providing recommendations, processing purchase orders (POs), and answering basic product-related questions. You will work closely with the rest of the team, participate in training sessions to build a strong foundation of technical knowledge while assisting with administrative tasks.

While maintaining a positive, empathetic, and professional attitude toward customers at all times, you will respond promptly, and within the company’s Service Level Agreement (SLA). While providing support, you will utilize up-selling and cross-selling to promote Progressive Automations products.

Your primary responsibilities revolve around responding to customer inquiries by providing general product information available on our website, or in product documentation. You will recommend appropriate electric linear actuators and/or control systems based on customer requirements. Your tasks include, but are not limited to, processing purchase orders (POs), supporting the team with administrative tasks and directing customer to appropriate resources for more complex technical questions.

The APE may collaborate closely with colleagues as necessary, demonstrating the ability to work both independently and in a highly collaborative team environment. Documenting and communicating website, datasheet and product issues to the B2C Manager will show strong attention to detail.

To be successful in this role, you’ll need to participate in training sessions to enhance your understanding of Progressive Automations products, and stay committed to ongoing learning and professional development while seeking opportunities to expand your technical knowledge, and industry insights.

**Required Skills and Experience**:

- Diploma in Electronics, Mechanical or Mechatronics Engineering or equivalent.
- Previous experience in a technical product engineering roles, customer support, client services, sales or a related field.
- Basic understanding of mechanical and electrical components.
- Experience with linear motion, actuators, control systems or DC motors is considered an asset.
- Ability to stay calm and de-escalate when customers are stressed or upset.
- Strong organizational skills and ability to prioritize tasks effectively.
- Exceptional English communication skills, both written and oral.
- Experience working with CRMs and sales enablement platforms, like HubSpot, and familiarity with ERP systems, such as NetSuite.
- Minimum typing speed of 50 words per minute.
- Availability to work during Pacific Time Zone business hours (40 hours/week)

**Who you are and what you will bring to the table**:

- You possess a positive, empathetic and professional demeanor towards customers. You are skilled at staying calm under pressure and can de-escalate situations when necessary.
- You have strong organizational skills and the ability to prioritize tasks effectively, which is crucial for handling multiple customers inquires and technical issues efficiently.
- You can adapt well in different situation and are able to work in a fast-paced environment, being comfortable with shifting priorities.
- Through excellent communication, you can convey technical concepts clearly to both technical and non-technical stakeholders, while possessing strong interpersonal skills to build rapport with customers.
- You are transparent with colleagues and supervisors, being honest about your work progress, challenges you are facing, to help build trust and foster a collaborative environment.
- You have great self-discipline to maintain focus and be productive during your work hours.
- You are committed to personal growth and improvement, owning up to mistakes made and taking responsibility for finding solutions to demonstrate integrity.

**What We Offer**:

- Competitive Salary Package
- Vertical Advancement Opportunities with a rapidly growing company
- Energetic, fun and collaborative work environment
- Training Provided

Visit our website to learn more about us:
**Please note that fluency in English is a requirement for this role, and all applicants are expected to submit their resume in English.

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